As a knowledgeable and accommodating team member, you must anticipate guest needs and provide friendly, personalized service – exceeding expectations will be the department’s hallmark.  You must be respectful of property and guest privacy, knowing that your ability will have a direct impact on guest and team member satisfaction. 

• Guest Rooms: plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, fan coil units, cosmetic items, replacing electrical switches and outlets, assisting with high-speed internet problems, HVAC problems and programming TV’s.
• Public Areas: plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical, HVAC equipment and cosmetic items.
• Fire alarm/Life safety system: monitor systems as necessary, to be fully informed of the system operation and to handle emergencies involving the systems. To have a working knowledge of fire sprinkler and emergency power systems.
• Tools: clean, lubricate, protect, and otherwise maintain all tools and equipment in the hotel. To see that all tools used are returned to the shop and secured in proper storage area. To protect and otherwise maintain your assigned tool pouch and its tools at the discretion of the Engineering Management.
• Emergencies: Be available for any emergencies and act in and engineering capacity to protect our guests and associates and preserve the building and its systems during the emergency. To act as quickly and responsibly as possible to return the building to its normal operating status. To inform Engineering Management of any such emergencies.
• Accident Prevention and Safety: to strive to work in an accident-free manner and to create a safe work environment for others. To continuously look for conditions which may endanger associates or guest of the hotel and to take immediate action to correct any hazardous conditions found.
• Records: to read, log, track and interpret reading from meters, gauges, and other measuring units. To maintain a thorough log of each day’s activities and problems that occur and to ensure this information is passed on to other shifts.
• Departmental Duties: to clean all engineering areas as directed by Engineering Management. To work in a neat and efficient manner, keeping work areas clean and well organized. To serve as otherwise directed or needed to help maintain the effective and efficient operation of the hotel.
• General: Complete all work assigned in a safe and professional manner. Maintain communications with supervisors to ensure that all needed materials, tools, and supplies are available or on order. Follow up on any items that may be on back order. Keep supervisor updated on assignments. Provide training and technical advice to other engineers as needed or requested. Manage relationships with the operations teams

• Represent the hotel with a positive attitude and professional attire
• Follow sustainability guidelines and practices related to Seaport’s sustainability programs
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role
• Responsible for practicing, managing, and promoting our Mission and Values so that it becomes an intricate part of the everyday operation.

Required Job Knowledge and Skills

• Conducts room preventative maintenance on all hotel rooms, buildings, and equipment.
• Assists guests as needed.
• Ability to understand Guests’ service needs.
• Ability to be well organized, maintain concentration and think clearly when providing service to Guests.
• Ability to focus attention to performance of tasks despite frequent, stressful, or unusual interruptions.
• Ability to converse calmly with Guests’, co-workers, or supervisors in sometimes tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers and other departments as part of a team.
• Ability to analyze reports and numbers. Work does involve extensive reading and visual inspection of written materials at close range.
• Ability to follow supervisor’s instructions.
• Ability to arrive at work on time in full uniform prepared with tools and all equipment needed for service. Clock in and out; sign in and out for each shift.
• Ability to adhere to all hotel policies and procedures
• Ability to adhere to all safety and emergency policies and procedures.
• Basic trouble shooting skills.
• Ability to read schematics and blueprints.
• Able to work as a team as well as in individual settings
• Availability to work all shifts including weekends, holidays, and evenings as needed for coverage.

Qualifications

Experience:

• Previous Hotel Experience Preferred but not required

Education:

• High School diploma, general education degree or international equivalent required.
• Trade school training is preferred.
• Universal refrigerant EPA Certification Preferred.
• Valid driver’s license preferred.

Schedule Requirements

The operation is 24 hours a day 7 days a week, inclusive of all holidays.  While the company will make every attempt to create a work and life balance, team members may be required to work extended shifts and additional days based on business demands.  Travel may be required and may include some overnight stays.