Scope of Position

Reflecting an unparalleled commitment to service and exceeding guest expectations are the hallmark of our banquet operation. As a Convention Services Houseperson, you will uphold that initiative and present our best image to guests by providing set-up and break down support, set-up and service beverage stations for events, and organize supply and storage areas. Your efforts to deliver services without impression of intrusion will have a direct impact on overall guest experience, cost of events to hotel for set-up (including wait staff performance) and our guests’ intent to return.

Key Responsibilities

• Set-up and breakdown of tables, chairs, linens, meeting supplies, water, glassware, dishes.
• Coordinate daily schedule of set-up, refreshments and breakdown of rooms.
• Coordinate linen requirements with laundry operation.
• Maintain storage areas in an orderly and safe fashion.
• Provide coffee and beverage services as directed by Banquet Management.
• Provide cleaning of rooms, to include shampooing as required.
• Maintain all service areas in a clean and safe manner.
• Deliver guest requested services and product as directed for Banquet Management.
• Perform cleaning functions on a regularly scheduled basis.
• Perform other duties as assigned by Convention Services or Banquet Managers.
• Responsible for practicing, managing and promoting our Mission and Values so that it becomes an intricate part of the everyday operation.

Required Job Knowledge and Skills

• Excellent customer service skills
• Strong verbal communication skills.
• Ability to lift over 50 pounds.

Qualifications

• The ability to walk, talk, stand, touch, feel, hear, see, and reach; to walk for extended periods of time or for considerable distances; to stand for a considerable time
• The ability to frequently lift and or carry objects weighing 60 pounds.

Education

• High school diploma preferred or equivalent experience. 

Language Skills

• Fluency of the English language is required (read, write, speak)
• Additional fluency in languages preferred

Schedule Requirements

• The operations of Seaport are 24 hours a day 7 days a week, inclusive of all holidays.  Therefore, your schedule must be flexible to meet the needs of the business accordingly. Working nights, overnights and weekends will be necessary.