The Night Auditor assists the Front Office Management in promoting guest satisfaction through unequaled service levels as part of the Front Office team. This will primarily be a 3rd shift position.

• Prompt and efficient completion of Front Office Duties (i.e. check-in, check-out, telephone services, recording of guest requests/complaints). Preparation of reports for night audit and ensuring that the Front Desk is covered at all times. Ensures all activities on property overnight are monitored and addressed properly.
• Follows established procedures in accordance with policy i.e. proper public relations techniques are utilized, guests are cared for both professionally and in a warm and comforting manner, as well as verifying proper identification and credit are established for all transactions.
• Demonstrates an understanding for exceptional customer service exemplified by regularly exceeding the expectations of owners, guests and associates. Caring for guests by addressing their complaints.
• Complete guest financial transactions, act as general cashier for guest, complete drops and responsible for drawer accuracy.
• Displays full awareness of current status of the Resort and ensures smooth transition from shift to shift.
• Work in a cooperative and friendly manner with fellow employees, set a positive example.

• Provide the highest level of guest service to the hotel’s clients.
• Maintain professional attire and personal hygiene.
• Maintain a clean, neat and orderly work area.
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook.
• Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques.
• Promptly report substandard (unsafe) conditions to Supervisor.
• Promptly report accidents, injuries, property damage or loss to Supervisor.
• Inform management promptly of any work-related problems or guest complaints.
• Promote the hotel through goodwill, courtesy and a positive attitude.
• Attend all scheduled training classes and meetings.
• Continue to learn and grow in your position.
• Perform any reasonable request as assigned or directed by management.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Assist person(s) with a disability.
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees.
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

• High school diploma or equivalent required.
• A minimum of 2 year experience preferred.
• Marriott or similar branded, full service hotel experience preferred.

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