The Wave Hotel in Lake Nona is seeking an inspiring leader to deliver exceptional service and lead an upbeat team. The Director of Operations is initially responsible for ensuring at a minimum the operation of Guest Services, Concierge, PBX, Housekeeping, Valet teams & IT . The ideal candidate will have a passion for going above and beyond and providing all guests with top-notch throughout their stay.

• Lead with vision and presence, inspiring a culture of genuine hospitality, excellence, and continuous growth across all operational teams.
• Represent the General Manager in staff meetings, owner related engagements and other events & situations as delegated & determined necessary.
• Uphold the highest standards of guest satisfaction by anticipating needs, resolving concerns with grace, and ensuring every stay feels effortless.
• Ensure all guest-facing technology performs flawlessly, and champion new innovations that enhance comfort, connection, and convenience.
• Cultivate memorable experiences for VIPs and special guests through thoughtful personalization and attention to detail.
• Partner with General Manager to optimize performance, elevate strategy, and maximize room profitability while maintaining brand integrity.
• Steer financial success through active P&L engagement, forecasting, and disciplined management of controllable expenses.
• Foster collaboration and communication across departments, creating a cohesive environment where service excellence thrives.
• Develop, mentor, and celebrate talent, ensuring every team member feels empowered to deliver at the highest level.

• Degree in hospitality or related field preferred.
• Experience in luxury boutique or lifestyle hotel required.
• At least 7 years of progressive experience in a service-oriented environment.
• Strong experience with Microsoft and PMS tools.
• Ability to work varied shifts and flexible schedules.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
• Team member free room night program.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

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