Supervise the daily operations of food and beverage including food/beverage quality, guests’ satisfaction in accordance with established service standards.
• Ensures welcoming physical atmosphere and cleanliness of the F&B department, including inspecting tabletops, countertops, and side stations.
• Self-starter that enjoys multi-tasking while having an impeccable eye for detail to ensure accuracy and efficiency in all job-related functions.
• Leads opening and closing duties. Ensured daily checklist completion.
• Assist with inventory control, ordering, and restocking.
• Ensure accurate cash handling, POS procedures, and daily reconciliation.
• Monitor product quality and guest satisfaction in food and beverage operations and services, ensuring food/beverage quality is consistent, appealing, and prepared to guest specifications.
• Ensure F&B services comply with sanitation and safety standards.
• Interact with guests to obtain feedback on quality of service and food/beverage provided.
• Perform job function in accordance with established brand & hotel standards and consistent with CTH core values.
• Handle guest concerns professionally, resolving issues with empathy and urgency.
• Assist with maintaining proper par levels and inventories of food and beverage supplies including glassware, silverware, paper goods, garnishes, etc.
• Ensure the hotel abides by all state, federal and brand requirements pertaining to serving alcoholic beverages.
• Ensure all equipment is in working order; report malfunctions and follow up on repairs.
• Follow all safety guidelines and practice safe work habits.
• Perform other duties as requested by management.
A qualified applicant is a people person who is flexible with their schedule, loves to lead and serve others, and thrives on the challenge of creating distinctively fun food and beverage experience.
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