The IT Technician (Help Desk Tech) is responsible for assisting the Area IT Director in providing an exceptional quality network/computer function for all team members of the Lake Nona hotels.  In this role you are responsible for all aspects of user support.  Including tracking, research, review, and remediation of items.  For all systems users at assigned locations.  Hardware and software configuration and support for end user equipment.  Ordering and inventory control for user assigned equipment.  Workflow planning, time management and projects related to end user support.

• Provide Technical support for the Lake Nona hotels internal telephone systems.
• Setup, maintain, and troubleshoot computer hardware.
• Maintain accurate documentation of all Lake Nona hotels internal IT systems.
• Provide both phone and on-site help desk support to end users.
• Provide technical support for network and local printers and multifunction devices.
• Install, configure, and troubleshoot desktop software applications.
• Work with technical support vendors to resolve server-based application issues.
• Setup new user logon and email accounts.
• Provide on-call weekend and night help desk support regularly.
• Follow all IT policies and procedures established in conjunction with IT Director and the corporate IT standards.
• Perform all other duties as assigned.

• Minimum 2 years of experience in a computer support environment.
• Proficient knowledge of Microsoft Windows operating systems and configuration.
• Advanced understanding of network basics and TCP/IP standards.
• Demonstrated ability to troubleshoot and solve IT issues.
• Strong written and oral communication skills.
• Time management skills and ability to work in a demanding environment with multiple deadlines.
• Organized and can work effectively independently and in a team environment.
• Delivers consistent service to all users of differing skill levels and requirements.
• Some travel may be required.
• Flexible to work evenings, weekends, holidays, after hour schedules and to be on call regularly.
• Demonstrated ability to troubleshoot and solve IT issues.

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the team member is regularly required to walk, and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 
• While performing the duties of this job, the team member will experience temperature fluctuations (heat, humidity), and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  This job description is subject to change at any time.  The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.