Position Summary:
The Spa Supervisor will oversee operations and administrative procedures of the spa. The Spa Supervisor will act as the Manager on Duty in the absence of the Spa Director. The Spa Supervisor will provide the support, training, environment, and tools the operations staff requires to echo the property mission statement to the spa guests. She/he will maximize the financial performance of the spa by developing and implementing procedures for customer service.

Salary range: $23/hr. - $26/hr. 

Duties and Responsibilities:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service by anticipating guest needs
• Responds courteously and efficiently to queries and problems from guests, and all staff. Resolves guest problems and is empowered to act in absence of director
• Train all new hires in all reservations and front desk procedures
• Continue to update and improve procedures and training manual for operations
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Complete daily check list as well as keep record of team’s checklists
• Conduct daily walk through of all spa facilities and ensure staged and cleanliness is up to standard
• Communicate effectively with Tommy Bahama Resort and Spa Team and Management
• Attend scheduled meetings as necessary; Attend Manager daily Stand up and Conduct Spa Stand-Up in absence of Spa Director
• Direct daily front desk and reservations operations by remaining present at the desk to train staff, assist with tasks, and engage with guests. Preforms locker room attendant and spa agent duties as needed
• Develop team performance while demonstrating proficiency in all front desk and reservations functions
• Maintain inventory of office supplies, retail and back of house stock and conduct monthly inventory audits and submit orders to Spa Director
• Assist with any group inquiries, guest disputes
• Knowledge of all spa working equipment with the ability to handle emergencies
• Teach and model; guest service, technical skills, procedural skills, safety guidelines
• Maintain and update necessary files and records
• Assist the Spa Director in the protection and enhancement of all spa assets through appropriate programs in maintenance, security, and housekeeping as well as through the capital budgeting process.
• Perform other tasks associated as necessary in order to achieve the financial and other stated goals of the spa

Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

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