When our guests walk into a meeting or a social function and the room set is perfect, your team has shown their work. You will lead the team who create the platform for all meetings and social functions by maintaining a spotless environment and perfection in the sets. 

You are responsible for effectively monitoring the daily operations of the Banquet Set-Up department to ensure that all space is set to the Meeting Planners specifications and ready for our guests arrival. You direct and coordinate the activities of all assigned personnel and departmental responsibilities. Maintain effective communication within and between departments to ensure guest expectations are exceeded. Interview, hire, train, and manage banquet staff. Implement and support hotel operation policies and procedures.

Managing Banquet Operations

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
• Adheres to and reinforces all standards, policies, and procedures.
• Maintains established sanitation levels.
• Manages departmental inventories and maintains equipment.
• Schedules banquet service staff to forecast and service standards, while maximizing profits.
• Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

• Sets goals and delegates tasks to improve departmental performance.
• Conducts monthly department meetings with the Banquet team.
• Acts as a liaison to the kitchen staff.
• Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Ensures employees understand expectations and parameters.
• Strives to improve service performance.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
• Observes service behaviors of employees and provides feedback to individuals.
• Monitors progress and leads discussion with staff each period.
• Participates in the development and implementation of corrective action plans.
• Attends and participates in all pertinent meetings.

Two or more years of banquet management experience preferred,with the focus on room set up. Strong familiarization with food and beverage financial systems and cost controls. Excellent written and verbal communication skills required.

Salary:$55,000 - $60,000yr

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

This position will be posted until 12/31/2025 or until filled

#Magnolia