South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and, most importantly, a focus on you as an individual, including your welfare and well-being. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded and seasoned VIP(Lead) Host/Hostess to join our Pier Sixty-Six Resort team! Focusing on our new high-end bar, located on the top floor of our iconic tower. This high volume requires a passion for craft cocktails and live entertainment. The new hot spot in Fort Lauderdale will offer luxury products and services in a dynamic environment. 

Reporting to the outlet General Manager, the restaurant Hostess, you will support and provide excellent service at our prestige tower cocktail lounge, located on the top level of our iconic resort. This high volume requires a passion for personalized service and guest engagement. The new hot spot in Fort Lauderdale will offer luxury products and services in a dynamic environment.

● Maintain & confirm advance reservations.

● Monitor & Maintain Open Table reservation table assignments to ensure seamless turnover.

● Maintain reservation email traffic.

● Maintain voicemail reservation traffic.

● Greeting VIP guests upon arrival with warmth and professionalism. Escort them to their designated tables, ensuring their comfort and satisfaction throughout their visit.

● Managing reservations for VIP guests, ensuring accurate seating arrangements and accommodating special requests whenever possible.

● Developing and maintaining a database of VIP guests, including their preferences and special occasions.

● Proactively anticipating the needs of VIP guests and take appropriate actions to fulfill their requests promptly. This may include recommending menu items, arranging special accommodations, or coordinating transportation.

● Planning and executing special events, private parties, or VIP gatherings with meticulous attention to detail. Coordinate with kitchen staff, bartenders, and other service personnel to ensure flawless execution.

● Addressing any issues or concerns raised by VIP guests with empathy and urgency. Work collaboratively with other staff members to resolve problems and ensure guest satisfaction.

● Providing leadership and guidance to a team of hosts, servers, and other staff members. Conduct training sessions to ensure all team members are equipped with the knowledge and skills necessary to deliver exceptional service.

● Upholding the establishment's standards of excellence in service, cleanliness, and professionalism at all times. Conduct regular inspections and address any deviations from these standards promptly.

● Actively promoting menu items, special offers, and upsell opportunities to maximize revenue while enhancing the guest experience. Encourage team members to do the same through effective training and incentives.

● Cultivating strong relationships with VIP guests through regular communication, personalized gestures, and memorable experiences. Act as a brand ambassador for the establishment and strive to exceed guest expectations with every interaction.

● Managing the waitlist during peak hours, providing accurate wait time estimates and keeping guests informed of their status.

● Maintaining a tidy and organized hostess station, including menus, reservation books, and seating charts, to facilitate smooth operations.

● Upholding the resort's standards of professionalism, courtesy, and hospitality at all times while interacting with guests and colleagues.

● Collaborating with other departments, such as food and beverage and guest services, to enhance the overall guest experience.

● Adhering to proper grooming, dress and uniform standards as set forth by Resort policy.

● Being courteous to all guests and coworkers.

● Maintaining behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook

● Maintaining complete knowledge of all outlet offerings.

• Energetic, enthusiastic, and motivated individual
• Must be able to speak, comprehend, read, and write English.
• Must have effective communication skills.
• Ability to implement and uphold service standards.
• Ability to prioritize and organize work assignments.
• Ability to interact with all associates and guests of the resort.
• Ability to work well in stressful, high-pressure situations.
• Must be able to stand or walk for extended periods of time.

Experience, Education, & Licensure

• High School Diploma or GED recommended.
• Some College experience or Degree recommended.
• Minimum of one year Host or related experience required.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort