The Massage Therapist will always conduct themselves in a manner which supports the Core Values of Sunriver Resort:Trust, Commitment, and Open and Honest Communication. They shall strive to provide exceptional service to both internal and external guests at all times and for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice.

• Provides prompt service with each appointment and performs services within the appropriate allotted time
• Reports to work on time and according to posted schedule
• Performs chair massages at various resort events
• Provides general resort information for guests
• Attends appropriate resort and departmental meetings
• Provides consistent professional body treatments in accordance with spa protocols and accepted certification practices
• Is flexible with schedules, supporting the needs of the spa
• Properly cares for the equipment and uses proper amounts of product to assist with cost controls
• Has complete knowledge and understanding of all services and products while educating and training guests in these areas
• Actively promotes home care programs, meeting minimum retail sales goals
• Upholds the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Performs prep work and properly cleans and restocks room as required
• Communicates to management any and all occurrences involving staff or guests in the spa that require attention
• Actively promotes the spa, treatments, services, clinics and retail as well as programs, promotions and/or discounts available
• Handles guests’ questions and concerns professionally and courteously
• Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
• Possesses the ability to work without direct supervision
• Maintains a positive attitude and contributes toward a quality work environment
• Regularly attends, participates in and supports training and staff meetings for the spa
• Assists in all areas of spa operation as requested by management
• Performs other duties as assigned

EXPERIENCE & EDUCATION:

• High school diploma or equivalent
• At least two years previous experience giving massage and body treatments in a similar setting preferred
• Valid Oregon massage therapy license required
• At least one year customer service experience required

JOB REQUIRMENTS:

• Must be CPR certified
• Must have a strong passion for assisting guests in attaining their beauty and wellness goals
• Must be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
• Must be able to work in a fast paced environment
• Must be professional in appearance and demeanor
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates

WORKING CONDITIONS:

• Must be able to stand on feet throughout the day, with intermittent periods of walking
• Must be able to lift & carry, or pull up to 30 lbs occasionally
• Must be able to perform simple grasping, fine manipulation, squeezing and repetitive hand & arm movements constantly

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