About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will be responsible for greeting guests, taking orders, serving food and beverages, and checking on guest satisfaction.  You will use the freedom to go beyond to turn guest interactions into moments of magic. 

• Essential Functions:

  • Enthusiastically welcome guests into the restaurant.
  • Share your knowledge and recommendations of the food & beverage menus to our guests.
  • Utilize the freedom to go beyond and take initiative to resolve guest complaints and create loyalty.
  • Create memorable experiences with your welcoming personality by genuinely relating to guests and team members.
  • Communicate with the culinary team regarding meal requirements, allergies, special dietary needs, and any other special guest requests.
  • Multi-task with an impeccable eye for detail to ensure accuracy and efficiency.
  • Take orders, deliver drinks, and process payments.
  • Stock and organize inventory at server stations and behind the bar.
  • Assist bartenders with additional tasks as necessary.
  • Perform other job duties as assigned.

• Qualifications:

  • Motivated, self-starting personality.
  • Prior experience in a fast-paced food-service environment
  • Excellent multitasking, customer service, and organizational skills
  • Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests
  • Experience with POS and credit card systems
  • Cash handling skills
  • This is a demanding business, and we look for flexibility with workdays and hours, but it’s also a lot of fun!
  • Must meet the legal age requirement to serve alcohol.  Previous experience passionately providing food and beverage service to others preferred.
  • Alcohol service and Food Handler certifications are required.  Familiarity with restaurant terminology and food service techniques is preferred.
  • People Person. The best part of serving others is creating experiences for them that go beyond the expected.
  • Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

  A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and thrives on the challenge of creating distinctively different dining experiences

  Working Environment/Physical Demands:

  The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

  • While performing the duties of this job, the team member is regularly required to walk and stand, 6-8 hours per day, and may have exposure to basic cleaning supply chemicals.
  • The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 
  • The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
  • While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

  Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.  This job description is subject to change at any time.  The team member will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.

   

  Acknowledgment:

  I have read the above Job Description with my manager and understand that my performance will be evaluated and measured based on my ability to achieve the above criteria.  I understand that I am required to follow any other instructions and to perform any other work-related duties requested by my supervisor/manager.