• Warmly greet guests and engage in proactive, friendly communication while providing food and beverage service.
• Take food and beverage orders and accurately enter them into the POS system.
• Stock service stations with items such as ice, napkins, glassware, and straws.
• Check on guests throughout service to ensure satisfaction and address any requests or concerns.
• Refill beverages, clear plates, and reset tables quickly and neatly.
• Ensure all food is prepared correctly and to guest satisfaction; promptly return any incorrect or improperly prepared items to the kitchen.
• Follow all cash‑handling and bank operating procedures.
• Present guest checks and process payments quickly and accurately.
• Complete all side‑work duties as assigned on daily side‑work sheets.
• Participate in pre‑shift meetings and required trainings.
• Execute self‑cashiering responsibilities, including balancing and reconciling shift income per policy.
• Support bartenders by maintaining cleanliness and organization throughout the bar and lounge.
• Proactively merchandise food and beverage items to increase sales and elevate the guest experience.
• Maintain knowledge of repeat guest preferences and personalize service accordingly.
• Stay informed about in‑house groups, VIP guests, and daily events; carry the daily event summary for reference.
• Assist guests in finding appropriate seating in the lounge and bar area.
• Practice, model, and promote the hotel’s Mission and Values as part of daily operations.

Experience:

• Previous experience in a restaurant setting preferred.
• Extensive Food and Beverage knowledge essential.
• Must meet the legal age requirement to serve alcohol.
• Prior experience passionately providing food and beverage service to others preferred.

Education:

• High school diploma, general education degree (GED), or international equivalent preferred.

Skills:

• Fluency in the English language is strongly preferred; ability to communicate clearly both verbally and in writing.
• Strong interpersonal and communication skills with the ability to engage guests in a warm, professional, and attentive manner.
• Ability to multitask and remain effective in high‑volume, fast‑paced environments.
• Strong attention to detail and ability to follow established procedures.
• Flexibility—hospitality is a demanding but fun industry, and flexibility with workdays and hours is essential.
• Knowledge of basic restaurant terminology and food service techniques preferred.
• Required certifications: Alcohol service (e.g., TiPS) and Food Handler/Food Safety certification (e.g., ServSafe).
• A genuine “people person” who loves creating experiences that exceed guest expectations.
• Ability to work independently while maintaining accuracy and poise under pressure.
• A qualified applicant is a guest‑focused, service‑driven individual who is flexible, enjoys a fast‑paced environment, and can multitask without compromising quality.