The Banquet Server will always conduct themselves in manner which supports the guiding principles of Destination Hotels & Resorts:Trust, Open & Honest Communication, and Commitment

He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

• Maintains a commitment to customer service and guest satisfaction
• Performs all guest contact activities such as serving food and beverage, responding to guest’s inquiries in cordial, efficient and professional manner
• Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
• Delivers food and beverage items to guests
• Offers product knowledge of food and beverage to guests
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues. Reports all safety incidents to on-duty supervisor.
• Follows Banquet Event Orders with strong attention to detail
• Attends department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. Report any needed repairs immediately to supervisor
• Communicate effectively with kitchen staff when food ordering expressing any special needs.

EXPERIENCE & EDUCATION:

• Six months customer service experience preferred
• High School Education required

JOB REQUIRMENTS:

• Must possess valid OLCC card
• Must possess valid Food Handler’s card
• Must be able to work in a fast paced environment
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must be knowledgeable and familiar with food and beverage industry.
• Must have a passion for creating an exceptional experience for all guests.

WORKING CONDITIONS:

• Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
• Must be able to work indoors or outside;
• Must be able to stand on feet and walk throughout the day,
• Must be able to frequently lift and carry up to 50 lbs.;