Join Our Team as Front Desk Supervisor – Lead the Guest Experience at Magnolia Hotel!

The Front Desk Supervisor at the Magnolia Hotel St. Louis plays a key role in delivering exceptional guest experiences and ensuring smooth front desk operations. This position supervises front desk associates, supports daily hotel operations, and ensures guests receive outstanding service from arrival to departure. #magnolia #Stlouis

• Supervise and support front desk staff during assigned shifts
• Ensure efficient check-in and check-out processes for all guests
• Resolve guest concerns or service issues promptly and professionally
• Train, coach, and mentor front desk team members
• Maintain high standards of guest service and hospitality
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs
• Monitor room availability, reservations, and special requests
• Ensure compliance with hotel policies, procedures, and brand standards
• Assist with scheduling, shift coverage, and daily front office reports

• Previous hotel front desk or hospitality experience required
• Prior supervisory or leadership experience preferred
• Strong customer service and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to work flexible schedules including evenings, weekends, and holidays
• Familiarity with hotel property management systems (PMS) preferred
• Professional appearance and demeanor

Preferred Skills

• Leadership and team development
• Conflict resolution
• Multitasking in a fast-paced environment
• Attention to detail and organization
• lightspeed PMS system 

Benefits 

• Competitive pay
• Health, dental, and vision insurance
• Paid time off
• Employee hotel discounts
• Opportunities for career growth within the hospitality industry
• Complimentary lunch meal