The Quarry Pool Server is responsible for performing general cashier and serving duties in Lake House/ Shore Shack.  S/he is responsible for ensuring the standards of service in assigned outlets. The Quarry Pool Server will assist with maintaining the AAA Four Diamond standards.

They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. They shall strive to provide exceptional service to both internal and external guests at all times. They are responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• Takes guests orders using POS system
• Receives proper and accurate payment from guests
• Distributes appropriate change
• Accurately reports tips and hours each shift using proper documents
• Adheres to OLCC and Sunriver Resort policies and procedures
• Ensures bookkeeping policies and procedures are followed daily
• Assists chefs/cooks with food preparation
• Provides pool service to guests of The Forest House
• Counts money in cash drawers at the beginning of shift and end of shift to ensure the amounts are correct and there is adequate change
• Adheres to proper cash drop procedures and closing out daily procedure
• Serves guests food and beverages tableside/lounge chair side
• Wipes down all surfaces to ensure the cleanliness of the facility
• Informs and promotes guests of any specials
• Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages
• Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation
• Processes dishes through washer and puts away dishes, glassware and equipment
• Familiarizes him/herself with menu
• Maintains knowledge of beer/wine/signature cocktails offered
• Offers creative selling of products to guests
• Answers questions and/or makes recommendations on menus as needed
• Explains how various menu items are prepared, describing cooking methods and ingredients
• Takes into consideration any special request, dietary issues made by the guest
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Restocks stations as necessary
• Up sells other resort services and amenities to guests
• Ensures final quality check on food and beverage prior to serving guests

EXPERIENCE & EDUCATION:

• High school education required
• Prior hospitality experience preferred
• At least six months food & beverage experience preferred
• At least one year customer service experience preferred
• At least six months POS system experience preferred

JOB REQUIRMENTS:

• Must be 21 years of age
• Must be able to accurately follow instructions, both verbally and written
• Must always ensure a teamwork environment
• Must have or be able to obtain prior to start date a valid OLCC card
• Must have or be able to obtain prior to start date a valid Oregon Food Handler’s permit
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates

WORKING CONDITIONS:

• Must be able to stand on feet throughout the shift, with intermittent periods of walking.
• Must be able to frequently lift and carry up to 10 lbs and occasionally up to 30 lbs
• Must be able to occasionally push/pull up to 50 lbs

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