Caldera Springs Recreation Check-in Agent is often the first point of contact for guests and responsible for the overall guest recreational experience at the Caldera Springs Outpost.  They Will be responsible recreation check-in duties, golf course registration. The Recreation Check-in Agent will maintain the AAA Four Diamond standards.

The Recreation Check-in Agent will always conduct themselves in a manner which supports the Core Values of Sunriver Resort:Trust, Open & Honest Communication, and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

The Outpost:

• Performs all opening and closing procedures of The Outpost and keeping the building presentable during business hours.
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and payment of recreational amenities
• Responsible for golf retail sales
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers and keeping desk organized and immaculate
• Ensures all materials are current and up to date
• Responsible for key control
• Assists guests with use of golf equipment, boat rentals and bike rentals when a recreation attendant is unavailable
• Accepts incoming guest correspondence and transmits appropriately
• Resolves guest problems and is empowered to act in absence of manager
• Follows proper check-in procedures
• Ensures upkeep of The Outpost using the HotSOS Work Order system
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Follows set procedures on posting, charges, cashing checks, and refunds

General Job Functions:

• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Recreation Supervisor and Operations manager
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to Recreation Supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs phone operations and Concierge duties as necessary
• Performs other duties as assigned

EXPERIENCE & EDUCATION:

• High school diploma or equivalent required
• At least one year customer service experience required
• Two or four year degree in business, communications, public relations, hospitality or another related field preferred
• Prior hospitality experience preferred

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