The Owner Experience Manager is responsible for creating and maintaining exceptional ownership experiences for Lodge and Trailhead condominium owners at Suncadia Resort. This role serves as the primary point of contact for homeowners and prospective buyers in the Lodge and Trailhead condominiums, building strong relationships and fostering an engaged community. The Owner Experience Manager works closely with the Director of Engineering, Director of Housekeeping, and other operational departments to ensure condominium owners experience the highest standards of service, property care, and communication. This position also leads various owner engagement initiatives including events, communications, and community-building activities that strengthen owner relationships with the resort and the Suncadia Property Management program.

This position is classified as an overtime eligible manager, the hourly salary range is $26.32 - $28.34.

There's no place like Suncadia.

Nestled on the sunny side of the Cascades, Suncadia’s 6,000‑acre mountain resort community offers year‑round opportunities to explore, unwind, and connect. With lodging options ranging from an intimate Inn to a classic Northwest lodge and private vacation homes, and with Tumble Creek providing an elevated club lifestyle, Suncadia fosters a true sense of place. Offering 40+ miles of trails, championship golf, a luxury spa, inspired dining, and direct access to the Wenatchee National Forest, at Suncadia adventure and belonging naturally come together. Here, meaningful moments aren’t just created, they’re part of the experience.

Why join our team?

At Suncadia, we’re inspired year‑round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged, attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place. Find your nature with us and who knows, you may just discover a home for your career.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

• Serve as the primary relationship manager for Lodge and Trailhead condominium owners.
• Build and maintain strong relationships with all owners within the condominium communities.
• Act as the primary point of contact for owner inquiries, concerns, and operational coordination.
• Coordinate with the Director of Engineering and Director of Housekeeping to ensure condos meet operational and cleanliness standards.
• Monitor owner feedback and ensure service concerns are addressed promptly.
• Support operational coordination related to owner stays, property readiness, and maintenance needs.
• Develop and execute owner engagement initiatives including community events, informational sessions, and owner appreciation activities.
• Build relationships with prospective buyers and provide information about the ownership experience and property management program.
• Collaborate with Real Estate partners to support prospective owner inquiries and program awareness.
• Facilitate clear and consistent communication to owners regarding resort updates, property management initiatives, and operational changes.
• Coordinate owner-focused communications including newsletters, updates, and announcements.
• Provide day-to-day leadership to the Owner Liaison including assignment of tasks, projects, and acting as a point of escalation as needed.
• Support onboarding of new condominium owners entering the property management program.
• Partner with resort departments to ensure a seamless experience for owners during visits.
• Responsible for the overall management and communication regarding owner’s FF&E reserve accounts, ensuring that balances are accurate and meet required minimum contributions on an annual basis.
• Communicate to owners on required FF&E expenditures and provide advanced notice on anticipated upgrades.
• Work alongside Finance and the Owner Liaison in efforts to ensure A/R collections are up-to-date.
• Support special projects and departmental initiatives as assigned.

• Minimum 2 years’ experience in property management, hospitality operations, or vacation rental management
• Experience managing luxury residential or vacation rental properties preferred
• Excellent interpersonal and relationship building skills
• Excellent computer skills and proficient in Excel, Word, Outlook. Ability to use technology and apps associated with position and housekeeping department
• Experience planning events or community engagement initiatives
• Excellent communication skills both verbal and written
• Knowledge of contract management and knowledge and experience in organizational effectiveness and operations management, implementing best practices
• Ability to delegate responsibilities effectively
• Must be 18 years of age or older
• Must be a United States citizen or possess a valid work permit
• Valid Driver’s License Required
• Required ability to work a flexible schedule that will include evenings, weekends, and holidays

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