About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

The Housekeeping Supervisor is responsible for leading daily floor operations, ensuring execution of housekeeping standards, managing team performance, and supporting the overall efficiency of the department. This role oversees Inspectors and Room Attendants, ensuring productivity, quality, and service standards are consistently achieved.

Essential Functions:

• Lead and oversee daily housekeeping operations, ensuring all guest rooms, public areas, and service areas meet established cleanliness and presentation standards.
• Create, assign, and adjust daily room boards in ALICE based on occupancy, arrivals, departures, VIPs, and operational priorities.
• Supervise and direct the performance of Inspectors, Room Attendants, and Housemen, ensuring productivity standards and quality expectations are consistently achieved.
• Conduct daily line-ups and communicate departmental priorities, service expectations, and operational updates to the team.
• Monitor room progress throughout the day and make real-time decisions to ensure rooms are cleaned, inspected, and released in a timely manner to meet check-in deadlines.
• Perform random inspections of guest rooms and public areas to verify adherence to LQA, AAA, Forbes, and brand standards, and ensure Inspectors are executing inspections correctly.
• Address and resolve housekeeping deficiencies promptly by coordinating re-cleans, coaching team members, and following up to ensure completion.
• Provide ongoing coaching, training, and support to team members, including onboarding of new hires and reinforcement of cleaning standards and procedures.
• Monitor team productivity and labor performance, adjusting assignments and staffing levels to align with operational needs and budgeted labor targets.
• Review and ensure accuracy of room status updates in ALICE and maintain clear communication with the Front Office regarding room availability and delays.
• Respond to guest requests and complaints related to housekeeping in a timely and professional manner, supporting service recovery efforts to ensure guest satisfaction.
• Ensure all housekeeping carts, linen rooms, and storage areas are clean, organized, and properly stocked throughout the shift.
• Identify and report maintenance issues through ALICE, and follow up to ensure timely resolution in coordination with Engineering.
• Assist with inventory processes, including linen, terry, and housekeeping supplies, ensuring proper usage and minimizing loss.
• Enforce all hotel safety standards, including proper chemical handling, equipment usage, and workplace safety practices.
• Monitor attendance and adherence to schedules, address call-outs, and reassign work as necessary to maintain operational efficiency.
• Maintain effective communication with all departments, including Front Office, Engineering, and Food & Beverage, to support overall hotel operations.
• Support departmental initiatives related to employee engagement, training, and continuous improvement.
• Perform additional duties as assigned by the Housekeeping Manager or Director of Housekeeping to support departmental and operational needs.

Qualifications:

• Knowledge of proper cleaning techniques and chemical handling, requirements, and use of equipment
• Understanding in English both verbal and non-verbal.
• Compute mathematical calculations
• Ability to perform job functions with attention to detail, speed, and accuracy
• Ability to maintain the confidentiality of guest information and pertinent hotel data
• Ability to ascertain departmental training needs and provide such training
• Ability to direct the performance of staff and follow up with corrections when needed
• Ability to input and access information in the property management system/computers

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. 

• While performing the duties of this job, the team member is regularly required to walk, stand, and sit 6-8 hours per day and may have exposure to basic office supply chemicals.
• The team member is occasionally required to climb and use balance. Additionally, they will frequently be asked to use their hands and arms to reach, carry, pull, and lift up to 25 lbs.  Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 
• The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.
• While performing the duties of this job, the team member will experience temperature fluctuations (rain, wind, heat, humidity), and moderate to high noise levels.

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