Company Overview

At CoralTree, we serve from the heart – always and in all ways. Whether that’s serving our owners, our team members or our guests, we strive to make a meaningful difference in every interaction. We believe that genuine connection is at the heart of what people value most, so it’s our commitment to bring humanity to everything we do. Ideas are easy. Results are hard. That’s why we create value in every experience – empowering teams, innovating meaningful programming and driving creativity you can measure. It’s about reimagining at the property level – where signature moments take root, where iconic brands are born and where real impact is a result of the experience – and experiences – we deliver. Our team members are the soul of our company, and they embody our company values:

Integrity – Empowerment – Relationships – Performance – Innovation – Balanced Life

We believe that when we have the opportunity to bring our authentic selves to work each day, we can build something truly incredible. That’s why we’re committed to building a company where everyone can be their true selves. We’re not just talking about hiring a diverse team or serving diverse customers-we’re talking about literally creating a space where everyone is welcomed and celebrated for who they are.

Job Summary

To ensure all guests’ needs are anticipated and taken care of in a calm and courteous manner, ensure all Rooms employees have the tools and systems required to run a successful operation, and complete all essential duties to create a smooth and welcoming Rooms Operation.

Essential Duties & Responsibilities

• Responsible for leading the Rooms division including Front Desk and Housekeeping.
• Ensures all rooms leaders staff according to business forecast, payroll budget guidelines, and productivity requirements.
• Ensure daily pre-shift meetings are happening at all shift changeovers in accordance with expectations. Assigns job responsibilities effectively to ensure productivity.
• Maintain complete knowledge at all times of:

• All property features/services, hours of operation.
• All room types, numbers, layout, decor, appointments, and location.
• Daily house count and expected arrivals/departures.
• Room availability status for any given day.
• Scheduled in-house group activities, locations, and times.
• All property and departmental policies and procedures.
• Ensure that all VIPs are pre-registered according to standards.
• Review resumes for arriving groups; organize and coordinate master accounts and check-in/pre-registration of VIPs/Planners.
• Anticipate low occupancy periods and coordinate blocking of rooms with housekeeping management to maximize labor costs, deep cleaning, and maintenance of rooms.
• Provides innovative/creative thinking and strategies to effectively deliver world-class service and strives to increase the level of guest satisfaction.
• Ensure timely guest responses and implementation of corrective actions to resolve issues regarding property services, amenities, and policies.
• Resolve guest opportunities, ensuring guest’s complete satisfaction.
• Monitor and track guest feedback and reviews in relation to the property's goals and provide feedback to leadership and support to department managers and their teams as appropriate.
• Maintains correct procedures for property accounting, credit control, handling of financial transactions, and supply inventory.
• Monitors expenses and tracks actuals against budget.
• Reviews daily labor reports and processed timely corrections as needed.  Approves, prepares, and submits bi-weekly payroll for all assigned areas. 
• Manages organizational change productively by driving continuous improvement, building support for change, and adapting to change.
• Ensures training checklists and new hire on-boarding materials are used consistently, are up to date and adhered to by all department heads in the rooms division.
• Observes employee performance and conducts regular evaluations to help improve guest service. Handles disciplinary problems timely, respectfully, and counsels team members in private settings. 
• Conducts ongoing training with existing team members both at line-up and in a formal setting.
• Fosters and promotes a cooperative working climate, maximizing productivity and team member morale and engagement.
• Leads the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning.
• Ensures the property is operated safely and securely according to property and Coral Tree standards.
• Adhere to property requirements for guest/team member accidents or injuries and in emergency situations.
• Smile and greet every guest especially when they’re in proximity.
• Provide quick and efficient service.
• Remember guest names and use them often in interactions.
• Offer assistance and provide options to guests.
• Emphasize creating a positive guest experience and building lasting connections by thanking guests and inviting them back.

Requirements

• Bachelor’s degree in hospitality, business administration, or Hospitality preferred.
• Five (5) or more years’ experience in Rooms Operations.
• Ability to communicate, both verbally and written in English required.
• Strong understanding of property management best practices and data entry software.
• Outstanding interpersonal communication and customer service skills.
• Exceptional leadership abilities with great attention to detail.
• Knowledgeable of principles and practices within Rooms Division.
• Critical thinking, problem solving, judgement and sound decision-making abilities.
• Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift at a moment’s notice while being composed under pressure. Ability to remain calm and professional in frustrating circumstances when assisting upset guests or team members.
• Relates to all types of people – inside and out the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
• Genuinely cares about people and demonstrates real empathy.
• Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting, and treating others fairly, and inspiring trust with the ownership group, community, CoralTree, guests and team members.
• Demonstrated ability to implement and maintain a guest service focused culture consistently.
• Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success.
• Strong cost management/operating margin skills.
• Professional and appropriate business appearance and demeanor aligned with the brand, culture, and grooming guidelines.
• Flexibility to meet the demands of a 7-day per week operation. Due to the nature of the hospitality industry, we are all required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.
• Be Cultural Ambassadors who embody our company values both at work and in their personal lives.
• Be truly passionate about providing exceptional and genuine guest service and enjoy assisting others.
• Have an entrepreneurial spirit and thrive in an environment that embraces growth and change.
• Have a naturally helpful and solution-focused attitude.

Knowledge: Hospitality background and previous supervision role required

Skills: Able to train and coach employees to ensure the front office operations run smoothly. Knowledge of Microsoft programs preferred, but not required (Outlook, Word, Excel, Proofpoint)

Abilities: Attention to detail, technical skills, ease of learning new tasks, flexibility, being proficient in a fast-paced environment, and able to make connections with both guests and colleagues.

Education or Formal Training: College degree preferred but not required, hospitality background required.

Material and Equipment Directly Used: Able to lift 50-150 pounds and stand/actively walk around for extensive periods of time (8 or more hours)

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to walk, stand, and sit. The associate is occasionally required to climb and use balance. Additionally, the associate will frequently be asked to use hands and arms to reach, carry, and lift. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While performing the duties of this job, the associate will experience temperature fluctuations, and moderate to high noise levels.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Compensation & Benefits

• $95,000.00/yearly

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Health insurance – two plans available including a Health Savings Account eligible plan.
• Dental, vision, life and disability insurance.
• Retirement savings plan with a company match.
• Employee Assistance Program.
• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• Full-time employees are entitled to 5 complimentary nights per year after 6 months of employment.
• Paid time off and paid sick leave.
• Eligible employees, 18 and older can register for a 401(k) with Fidelity after just 3 months of employment, helping you invest in your future

This job posting will close on May 30, 2026 unless it is filled prior to that date.