The Owner Liaison serves as a key support role to the Owner Experience Manager, acting as the primary day-to-day point of contact for homeowners within the Lodge and Trailhead condominium programs. This role is responsible for delivering seamless and elevated owner experience through proactive communication, efficient coordination, and thoughtful service. The Owner Liaison plays a critical role in executing owner engagement initiatives, supporting operational alignment across departments, and ensuring that each homeowner feels informed, valued, and connected to the Suncadia community. This role also supports the Vacation Rental Management in key administrative duties such as recordkeeping, invoice processing, and maintaining consistency in owner statements.

Hourly Rate: $24-$26/hour

There’s no place like Suncadia.

Nestled on the sunny side of the Cascades, Suncadia’s 6,000‑acre mountain resort community offers year‑round opportunities to explore, unwind, and connect. With lodging options ranging from an intimate Inn to a classic Northwest lodge and private vacation homes, and with Tumble Creek providing an elevated club lifestyle, Suncadia fosters a true sense of place. Offering 40+ miles of trails, championship golf, a luxury spa, inspired dining, and direct access to the Wenatchee National Forest, at Suncadia adventure and belonging naturally come together. Here, meaningful moments aren’t just created, they’re part of the experience.

Why join our team?

At Suncadia, we’re inspired year‑round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged, attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place. Find your nature with us and who knows, you may just discover a home for your career.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Owner Relations & Communication

• Serve as a primary point of contact for homeowners, responding to inquiries and requests in a timely, professional, and solution-oriented manner
• Build strong, trusted relationships with owners through consistent communication and follow-through
• Provide clear and proactive updates related to property operations, projects, and resort initiatives
• Support the resolution of owner concerns by coordinating with internal teams and ensuring timely closure
• Properly directs inquiries from owners and potential buyers based on the property

Support of Owner Experience Program

• Partner closely with the Owner Experience Manager to execute owner engagement strategies and initiatives
• Assist in planning and coordinating owner events, communications, and touchpoints throughout the year
• Help maintain a vibrant and connected owner community aligned with the Suncadia brand and experience
• Collaborate with the Vacation Homes team to partner in owner events, initiatives, and other projects to promote a positive owner experience throughout the community.
• Support onboarding of new owners into the program, ensuring a smooth and welcoming introduction

Operational Coordination

• Collaborate with Housekeeping, Engineering, and Front Office teams to ensure condo owner needs are addressed and expectations are met
• Assist in coordinating condo readiness, maintenance requests, and special owner accommodations
• Track and follow up on work orders, projects, and service requests impacting owner units
• Ensure consistency in communication and execution across all departments supporting the owner experience

Administrative & Program Support

• Maintain accurate records of owner interactions, preferences, and unit details
• Responsible for the accuracy of onboarding and offboarding of all owners/rental units in the property management and other related systems, including obtaining all required paperwork and properly updating records and files.
• Assist with reporting, documentation, and communication distribution to owners
• Support billing inquiries, program details, and general administrative needs related to ownership
• Help ensure compliance with program standards and policies
• Submit invoices for payment and ensure that proper billing processes are followed

Team Support & Leadership Alignment

• Act as a trusted partner and extension of the Owner Experience Manager, helping to prioritize and execute key initiatives
• Step in to support owner communications and operations in the absence of the Owner Experience Manager
• Contribute to a collaborative, service-driven team culture focused on continuous improvement

• Strong organizational and project management skills.
• Available to work weekdays, weekends, and holidays.
• Experience managing vendors, contractors, and property services.
• Excellent computer skills and proficient in Excel, Word, Outlook
• Excellent communication skills both verbal and written.
• Excels at operating in a fast pace, community environment, multi-tasking with all associations and departments within the community and outside agencies.
• Minimum 2 years’ experience in hospitality, property management, or customer service required.
• Must be 18 years of age or older.
• Must be a United States citizen or possess a valid work permit
• Valid Driver’s License Required
• Must be a United States citizen or possess a valid work permit
• Must be able to work full time hours up to 40 hours per week
• Ability to use technology and apps associated with the position and housekeeping department.

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