Town and Country Resort is a lively, full-service San Diego property with over 600 guest rooms, which means every reservation helps shape a guest’s experience from the very first click or call. As a Full-Time Reservations Agent, you’ll be the welcoming voice behind those stays, helping guests book their next getaway with confidence and a smile.

This role matters because you’re often the first impression of the resort! And yes, the perks are worth smiling about too: incentive bonuses, complimentary stays for you and your family, free daily lunch, free parking, a 401(k), medical/dental/vision insurance, and employer-paid life insurance for full-time team members. #TownCountrySD

• Answer incoming calls and emails with warmth, charm, and a genuine desire to help (yes, people can hear your smile).

• Assist guests with room reservations, packages, and special requests while upselling like a natural storyteller, not a salesperson.

• Provide accurate information about the resort, amenities, and local attractions (be their unofficial San Diego guide).

• Navigate reservation systems efficiently and keep records clean, organized, and error-free.

• Handle changes, cancellations, and guest concerns with professionalism and a solutions-first mindset.

• Collaborate with front office and sales teams to ensure a seamless guest experience from booking to check-out.

• Previous experience in hospitality, reservations, call center, or customer service preferred.

• Strong communication skills—clear, friendly, and confident (bonus points for bilingual ability).

• Comfortable multitasking while maintaining attention to detail.

• Tech-savvy and able to quickly learn reservation systems and software.

• A positive attitude, a sense of humor, and the ability to stay cool under pressure.

• Availability to work a flexible schedule, including weekends and holidays.