The Outside Operations Manager is responsible for overseeing all outside operations while delivering an exceptional guest experience at the resort. This role ensures smooth daily operations related to guest arrivals/departures, bag services, cart fleet management, staging, practice facilities, and first‑point guest interactions. The ideal candidate is a hands‑on leader who excels in customer service, staff development, and operational efficiency in a resort golf environment.

Guest Experience & Customer Service

• Serve as a visible leader and primary ambassador for guest service standards in all outside operations.

• Greet arriving guests, assist with luggage and golf equipment, and coordinate seamless transitions between lodging and golf facilities.

• Ensure a consistent, welcoming experience from arrival through departure.

• Proactively handle guest inquiries, service recovery, and special accommodations related to both golf and overnight stays.

Outside Golf Operations

• Oversee bag drop, bag storage, and cart staging.
• Manage daily cart fleet operations, including cleanliness, stocking, safety, and maintenance coordination.
• Ensure proper setup and presentation of practice facilities.

• Help coordinate daily flow of guests between lodging accommodations, tee times, and resort amenities.
• Support golf ops with tournament and group play logistics,

On‑Site Lodging & Overnight Support

• Serve as a key operational liaison between Golf Operations, Front Desk/Lodging, and Resort Management.
• Assist team with late‑arrival and early‑departure guest needs, including golf bag handling, cart access, and transportation coordination.
• Support group lodging coordination for golf packages, outings, and resort events.

Leadership & Staff Management

• Recruit, hire, train, schedule, and supervise outside operations staff.
• Lead by example and foster a service‑driven, team‑oriented culture.
• Participate in performance evaluations, coaching, and ongoing training to maintain service standards.
• Enforce resort policies, procedures, and safety protocols.

Operations & Administration

• Create and manage staff schedules based on business levels and staffing needs.
• Maintain operational checklists, SOPs, and service standards.
• Track labor costs, staffing efficiency, and service metrics.
• Assist with tournament and special event execution, including staffing and logistics.

Safety, Equipment & Facilities

• Ensure compliance with safety guidelines for carts, equipment, and guest interactions.
• Monitor condition of carts, bag storage areas, and outside facilities; report or coordinate repairs.

Maintain organization, cleanliness, and professional appearance of all outside operation areas.

• Minimum 2–4 years of golf operations or hospitality management experience, preferably at a resort or private club.
• Proven leadership experience supervising and developing staff.
• Strong customer service skills with the ability to handle high‑volume and high‑expectation guests.
• Knowledge of tee sheet management and golf operations preferred.
• Excellent communication, problem‑solving, and organizational skills.
• Ability to work flexible hours, including weekends, holidays, and early mornings.