The Barista is responsible for preparing and serving high-quality coffee, espresso beverages, teas, and grab-and-go food items while providing outstanding guest service. This role plays a key part in creating a welcoming atmosphere for hotel guests and visitors by delivering exceptional service, maintaining product quality, and ensuring a clean and organized work environment. The ideal candidate is passionate about hospitality, enjoys interacting with guests, and thrives in a fast-paced environment while maintaining Magnolia Hotel Houston's service standards.
- Prepare and serve high quality coffee, espresso-based beverages, teas, and specialty drinks according to established recipes and presentation standards.
- Greet guests promptly and provide friendly, personalized service throughout the guest experience.
- Practice suggestive selling techniques for beverages, pastries, snacks, and marketplace items.
- Correctly enter guest orders into the point-of-sale system, including proper payment handling procedures for cash, room charges, and credit cards.
- Maintain cleanliness and organization of coffee machines, counters, service areas, marketplace displays, and storage areas throughout the shift.
- Stock and replenish coffee beans, syrups, milk, cups, lids, grab-and-go items, and other supplies as needed.
- Monitor inventory levels and notify management of low stock or out-of-stock items.
- Ensure marketplace offerings are properly stocked, rotated, labeled, and presented according to hotel standards.
- Follow all Hotel food safety, sanitation, and health department standards when preparing and handling food and beverages.
- Complete opening and closing side duties, including cleaning equipment, restocking supplies, and securing work areas.
- Maintain cleanliness of china, glassware, utensils, and service equipment during service periods.
- Adhere to all Hotel and Food & Beverage department safety standards and procedures.
- Properly handle all chemicals and cleaning products, especially in food preparation and service areas.
- Maintain professional appearance and grooming standards in accordance with Hotel policies.
- Anticipate guest needs and resolve guest concerns professionally and promptly. Seek management assistance when necessary.
- Inform the manager or supervisor of any guest concerns, product shortages, equipment issues, or operational challeng
- Work cooperatively with other departments and team members to ensure efficient hotel operations and exceptional guest service
- Report any injury, accident, or unsafe condition immediately to management.
- Other duties as assigned, which may include assisting in other Food & Beverage outlets or Hotel departments as needed.