The International Program Manager will lead recruiting, arrival, onboarding, housing, and transportation logistics of the international workforce at Sunriver Resort. S/he will play an integral role in the seasonal workforce experience.

They will always conduct themselves in a manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication and Commitment. He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Housing & Transportation:

• Manage housing inventory and occupancy throughout the entirety of the summer season
• Facilitate seasonal leases
• Be the primary advocate and contact for homeowners addressing questions and concerns
• Full coordination of housing maintenance needs and coordination of contractors as needed
• Facilitate the payments of seasonal leases
• Ensure the accurate and timely repayment of security deposits
• Create photo library of houses and belongings
• Dismantle/Move homeowner and student beds and linens
• Notify seasonal associates of housing relocations and assist with the move in/out process as needed
• Coordinate and execute all transportation including, airport transfers, cultural immersion trips, social security office & banking visits, and routine weekly trips as needed.
• Assist with coordination and execution of summer Cultural activities, including planning and communication. 
• Full coordination of the international student bike rental program including, but not limited to inventory control
• Responds to emergency transportation needs of international workforce, for example, unplanned visits to a hospital or urgent care facility
• Responsible for obtaining housing deposits and properly depositing the with the accounting office
• Responsible for proper deductions from the international students’ housing deposits along with reimbursing accurate amounts at the end of season
• Management of the student housing and transportation budget line and monthly forecast with HR Director
• Lead weekly inspection program, including accurate tracking and documenting
• Full coordination of all housing departures and airport transportation

International Program Coordination

• Assists Training and Recruitment Manager with the international seasonal recruitment process
• Manage International student arrival and departure information and track student details
• Assign housing to students and prepare house information booklets
• Be the main contact for international students regarding employment & housing concerns
• Ensure the verification of IDs for I-9 and E-Verify compliance
• Assist the Seasonal International Coordinator with the proper filing and documentation of all EEO & I-9s for current and terminated associates
• Partner with Payroll to ensure all associates are paid timely and in compliance with local and federal wage & hour laws
• Assist with international workforce related paperwork and provide administrative follow up
• Assist with mail process for international workforce
• Lead International orientation classes including Housing Agreements, bikes, locks, lights and security deposit management
• Lead students through the departure process with the assistance of the International Coordinator
• Assist with the coordination and execution of summer Cultural activities, including planning and communication

Other Responsibilities

• Provide coverage for the HR office- meet & greet public, answer phones, filing, etc., as needed.
• Assist HR staff, Assistant Director of HR, and the HR Director with HR related tasks and projects
• Assist the Safety & Asset Protection Manager
• Assist other Individual Business Units throughout the year which include but are not limited to Engineering and Property Management departments.
• Supports and advocates for a team environment in HR and around the resort; behaving with utmost professionalism during the course of the assignment
• Performs other duties as assigned by the Assistant Director of Human Resources

EXPERIENCE & EDUCATION:

• High School diploma required, advanced degree preferred
• Prior office administration experience required
• At least one year of human resource experience preferred
• At least one year of housing experience preferred
• Familiarity with OSHA, BOLI, EEOC and FLSA regulations preferred
• Prior hospitality experience required

JOB REQUIRMENTS:

• Must have a valid driver’s license and be able to drive a company vehicle.
• Must have strong verbal, written, analytical, presentation and interpersonal skills
• Must be comfortable public speaking and engaging large groups of associates
• Must be highly professional in appearance and demeanor
• Must be able to individually solve problems using good judgment and critical thinking skills
• Ability to work with high level of autonomy
• Ability to organize and prioritize work and meet deadlines
• Ability to maintain confidentiality in all associate interactions and handle sensitive matters in a timely and lawful manner.
• Must have strong computer proficiency and comfort with HRIS and Applicant Tracking Systems.
• Must be able to effectively multi-task in a fast-paced environment
• Must have excellent phone skills
• Must be detail orientated with a high level of accuracy
• Must consistently maintain a positive/professional attitude while interacting with community members, applicants and resort associates
• Ability to work a flexible schedule that includes evenings or weekends
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional associate experience

WORKING CONDITIONS:

• Intermittent periods of walking, sitting and standing.
• Must be able to occasionally lift carry, push & pull up to 50 lbs without assistance;
• Must be able to bend, squat crawl, kneel, push, pull, walk on uneven surfaces and reach a on a continuous basis. 
• Visual abilities include close vision and the ability to adjust focus.
• Must be able to work in a variety of weather conditions (rain, wind, snow, heat)
• Must be able to travel by car in the local geographic area on a daily basis