• Maintain complete knowledge of all company and departmental policies, procedures, and standards.
• Serve as a People Services (Human Resources) department resource in the absence of the People Services Manager or Director.
• Support all facets of the recruitment and onboarding process, including:
  • Posting open positions internally and externally through recruiting platforms and employment boards.
  • Participating in career fairs and recruiting events.
  • Reviewing and screening applicants in partnership with hiring managers.
  • Coordinating interviews and candidate communications.
  • Processing background checks and verifying reference checks.
  • Preparing offer letters and moving candidates through the hiring process in UKG.
  • Conducting new-hire orientation and completing onboarding activities.
  • Verifying I-9 documents and processing E-Verify requirements.
• Process new-hire paperwork and maintain accurate employee records, ensuring compliance with company policies and employment regulations.
• Audit and maintain employee personnel files, both digital and physical.
• Assist with employee relations matters, including employee concerns, grievances, investigations, and disciplinary processes, escalating issues to the People Services Manager as appropriate.
• Administer employee benefits programs, including enrollment, eligibility updates, monthly reconciliations, coverage terminations, leave administration, and Family and Medical Leave Act (FMLA) processes.
• Assist with payroll administration by auditing timecards, reviewing payroll reports, communicating with managers regarding payroll discrepancies, and responding to employee payroll inquiries.
• Maintain accurate trace files and provide daily updates to the People Services Manager or Director.
• Coordinate and administer associate recognition and engagement programs, including WOW Recognition, MVP awards, birthday recognitions, service anniversaries, and other team member celebrations.
• Assist with planning, organizing, and facilitating employee events, training sessions, meetings, and company functions.
• Provide comprehensive administrative support to the People Services department, including:
  • Managing calendars and scheduling meetings.
  • Coordinating training sessions and new-hire orientations.
  • Reserving meeting spaces and event facilities.
  • Drafting correspondence and reports.
  • Answering phones and responding to inquiries.
  • Filing, recordkeeping, and general office organization.
• Maintain and coordinate employee communication tools, including bulletin boards and departmental postings.
• Assist in maintaining workflow and operational efficiency across all People Services functions.
• Demonstrate proficiency with Microsoft Office Suite, HRIS systems, applicant tracking systems, UKG, and standard office equipment including copiers, scanners, and multifunction devices.
• Partner with hiring managers to identify staffing needs and workforce planning requirements.
• Develop and maintain accurate job descriptions and recruiting advertisements to attract qualified candidates.
• Strategically promote employment opportunities using internal resources, job boards, community partnerships, and external recruiting sources.
• Assist with maintaining employee records related to employment documentation, attendance, benefits, and compliance requirements.
• Support employee engagement initiatives designed to foster a positive workplace culture and enhance retention.
• Serve as a cultural ambassador for CoralTree Hospitality by promoting and exemplifying the company’s values, culture, mission, and commitment to exceptional employee experiences.

Additional Expectations

• Maintain confidentiality of sensitive employee and organizational information.
• Build positive working relationships with employees, managers, and leadership.
• Ensure compliance with all federal, state, and local employment laws and company policies.
• Perform other duties and special projects as assigned in support of departmental and organizational objectives.