We are looking for an experienced industry leader to guide the success of this exceptional property by leading the implementation of strategies and initiatives to realize the property's vision, while positioning and operating the property appropriately in the market against all competitors, realizing the revenue, financial and guest service goals established, while inspiring a high performing culture.
Position will be based at the property in Fort Lauderdale, FL.
Responsible for an integrated hospitality culture and overseeing the operation of the property, including but not limited to sales and marketing, all property operations, engineering, andhuman resources. In addition to hotel operations, the resort includes a marina, a private member club and residential component. Leads property executive committee to consistently deliver distinctive and memorable service and exceptional operational standards, realizing the objectives of the ownership group. The Managing Director embraces the property's vision and service culture, inspiring unity and teamwork among all departments and cultivates a supportive and productive relationship with internal and external partners.
THE ROLE AND RESPONSIBILITIES:
Full responsibility for the operating success of the property. Leads the marketing and positioning of this resort destination. Achieves property financial/business plan goals and expectations as established in the annual business plan for all areas of responsibility, and organizes/implements strategic and tactical plans. Provides innovative/creative thinking and strategies to effectively differentiate the property. Ensure the successful launch of Club membership program, club operations and member services. Consistently delivers accurate forecasting projections for areas of responsibility and implements effective adjustments as required in staffing and other cost drivers to ensure profit integrity. Achieves high levels of customer satisfaction from team members and all resort guests, including Hotel, Marina, Club and Residences. Effectively represents the property in the local community, regionally and nationally. Ensures the property is operated safely and securely according to property and company standards.
LEADERSHIP SKILLS REQUIRED
Demonstrated skills in building personal credibility by behaving with the highest ethical standards, respecting and treating others fairly, and inspiring trust with all constituencies including the ownership group, community, asset management, customers and team members. Ability to lead the career development of self and others by attracting and retaining high performing talent, by encouraging and supporting career development, and driving continuous learning. Must manage organizational change productively by driving continuous improvement, building support for and adapting to change. Empowers talented and prepared people, balancing the needs of the ownership group, guests and team members. Demonstrated ability to implement and maintain a guest service focused culture in a long-term, consistent manner. Ability to create strategic alignment between owner/company goals, property goals and individual goals to ensure success.
SALES AND MARKETING SKILLS REQUIRED
Demonstrated ability to position the property effectively relative to the property's history, position and place in the market; effectively selects, trains, develops and motivates a sales team. Knowledgeable in revenue / yield management strategies. A strong understanding about driving group business; understands and directs public relations opportunities.
FINANCIAL MANAGEMENT SKILLS REQUIRED
Thorough understanding of income statements / balance sheets / cash flow / hospitality accounting and internal control principles. Strong cost management / operating margin skills; develops and delivers monthly/quarterly forecast and annual operating budgets on a consistent basis; develop annual business plans / budgets and then effectively monitor performance against plan.