The Guest Services Representative will engage with the guest in a variety of job functions.  This position represents the hotel and will often be the first and last impression the guest has of the hotel.  All Guest Service Representatives are empowered to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel.  To succeed, GSR’s must anticipate guest needs and deliver service beyond what our guests expect.  The position reports directly to the Guest Services Management team. This position will involve a great deal of guest contact and a high level of attention to detail.  The position can often bring unexpected challenges so being able to adapt quickly is critical to being successful.