The Night Auditor is responsible for overseeing overnight front desk operations, completing daily financial audits, reconciling hotel revenue, and ensuring the accuracy of daily financial reports. This position provides professional guest service, supports hotel security, and ensures a smooth transition between overnight and daytime operations.

• Perform nightly audits of hotel revenue, room charges, payments, and financial transactions to ensure accuracy.
• Balance and reconcile daily transactions, including cash, credit cards, and other payment methods.
• Prepare and distribute daily financial reports and communicate discrepancies to the appropriate leadership.
• Complete the daily hotel closeout process and roll the system to the next business day.
• Manage guest check-ins, check-outs, reservations, room assignments, and billing inquiries.
• Respond to guest requests, resolve service concerns professionally, and escalate issues when necessary.
• Answer incoming calls and provide accurate information regarding hotel services, amenities, and local attractions.
• Monitor hotel activity throughout the overnight shift and follow established safety, security, and emergency procedures.
• Maintain accurate guest records, process payments, and protect confidential guest and financial information.
• Communicate relevant guest concerns, maintenance needs, and operational updates to the appropriate departments.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Follow hotel policies, service standards, cash-handling procedures, and applicable safety requirements.
• Perform other duties as assigned to support hotel operations.

GENERAL JOB EXPECTATIONS:

• Strong attention to detail and accuracy when handling financial transactions and reports.
• Excellent communication, problem-solving, and guest service skills.
• Ability to work independently, exercise sound judgment, and manage competing priorities during overnight hours.
• Ability to maintain confidentiality and handle sensitive guest information appropriately.

QUALIFICATIONS:

• Must be a United States citizen or possess a valid work permit.
• High school diploma or equivalent required.
• Previous hotel front desk, night audit, or customer service experience preferred.
• Basic understanding of hotel operations, billing, and financial reconciliation.
• Proficiency with computers and the ability to learn hotel property management systems.

WORKING CONDITIONS:

• Ability to remain alert and attentive throughout the overnight shift.
• Ability to stand, walk, and sit for extended periods as required.
• Ability to lift or move light office supplies and other items as needed.
• Ability to work in a hotel environment with frequent interaction with guests and team members.
• Ability to work flexible schedules, including weekends, holidays, and occasional evenings as business needs require.