• information with routine difficulty from a computer system, confirming pertinent information to guest’s reservation.
• Verify and process credit cards for authorization using electronic acceptance methods.
• Record vouchers, traveler checks, and other forms of payment.
• Post charges to guest rooms and/or house accounts as needed.
• Promptly answer the telephone using positive and clear English communication.
• Input messages into the computer. Retrieve messages, mail, etc., for guests.
• Remain calm and alert during emergency situations.
• Verify the closing of guest accounts at the time of check out.
• Ensure guest stay was enjoyable.
• Oversee the revenue audit function.
• Oversee the completion of audit, input information into general ledger system.
• Ensure the filing of paid invoices in night audit packs. Research and respond to charge inquiries on a timely basis. Ensure that copies of guest folios are sent on a timely basis.
• Validate Tax Exempt guest folios.
• Prepare AM team with upcoming group reservation by updating information boards.
• Review Accounts Receivable and prepare invoices for Direct Bill Accounts.

• College degree, accounting major.
• One-year minimum of accounting experience.
• Fluency in English, both verbal and non-verbal.
• Provide legible communication and directions.
• Compute basic mathematical calculations (add, subtract, multiply and divide numbers).
• Proficient computer user in MS Works to include Word, Excel, MS Office, etc.
• Focus on details and resolve numerical problems.
• Prioritize, organized, and follow through skills are essential.
• Maintain confidentiality of pertinent hotel data.
• Promote positive relations with hotel staff.
• Provide clear and pleasant telephone communication.
• Perform job functions with minimal supervision.
• Work cohesively with other departments and co-workers as part of a team.

#LI-onsite

#LakeNonaAloft