This position shall strive to provide exceptional service to both internal and external guests at all times. They are responsible for turndown service and maintaining the cleanliness of guest rooms, corridors and public areas as assigned. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Terranea Resort.

• Be knowledgeable of all services/features and local attractions/activities to anticipate and respond to guest inquiries
• Must be detail oriented, organized and flexible and ensure completion of all duties as assigned (i.e. turndown bed, deliver dry cleaning, proper placement of specified items for turndown service - amenity/cards, door knob menu, bathrobe with card, bed floor mats, TV remote control, radio setting, etc.); check in with supervisor for additional assignments throughout the shift
• Stock cleaning carts, housekeeping storage closets and public areas with designated supplies and equipment
• Maintain complete knowledge of proper maintenance and use of equipment
• Monitor and maintain safety, cleanliness, sanitation and organization of guest rooms, corridors, housekeeping storage closets and public areas as assigned
• Follow the required procedures for handling, cleaning, disposing of, or moving objects/materials and/or the clean-up of blood, infectious materials, or bodily fluids in accordance with the OSHA Bloodborne Pathogen Standards
• Provides accurate key control and effective security for all keys, buildings and vehicles
• Follow proper procedures to report any damages or maintenance problems
• Handle lost and found items according to department and company procedures
• Report to work on time and according to posted schedule

• High school diploma or general education degree (GED or minimum of six months related experience and/or training; or equivalent combination of education and experience)
• Previous hospitality experience
• Must be able to understand, speak, read, and write in the basic English language
• Must be available to work, varied shifts and flexible schedules

Compensation:
Base Pay Start Rate: $20.60/Hour

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

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