CoralTree Hospitality

Spa Coordinator (Full Time)

Job Locations US-CA-Rancho Palos Verdes
ID 2022-1815
Category
Recreation
Position Type
Regular Full-Time

Overview

To provide an exceptional guest experience.  Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.

Responsibilities

  • Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions
  • Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees. Male employees may not wear earrings while on duty
  • Do not use tobacco in any form on the premises during work hours
  • Must subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
  • Be courteous to all guests and fellow associates
  • Maintain behavior consistent with sexual harassment/hostile work environment policy as dictated in the Employee Handbook
  • Communicate effectively with peers, management, line and front of the house employees
  • Practice effective listening: (seek to understand)
  • Performs related duties as required

Qualifications

  • Pleasant disposition and professional appearance that gives a positive image to Spa guests.
  • Must have strong customer service skills
  • Must have strong communication skills
  • Must have ability to implement and uphold service standards
  • Must have ability to prioritize and organize work assignments
  • Must have ability to interact with all associates and resort guests
  • Must be able to effectively handle stressful, high-pressure situations
  • Must be able to stand or walk for long periods of time

Experience, Education, & Licensure:

  • High School education or equivalent.
  • Must be able to speak, comprehend, read, and write English
  • Previous hospitality experience preferred
  • Forbes knowledge preferred

Miscellaneous Skills:

  • Computer skills required (proficient in Word, Excel & Outlook)
  • Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
  • Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force

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