This position brings to bear their organizational and detailing skills to identify and implement profitable execution of all groups. Ensure that each group that the manager is responsible for meets or exceeds their revenue expectations based on their contracts. Active and positive contribution towards a high performance based culture through customer advocacy, sustained revenue achievement, communication, and team participation.
Focus on a consistently execute up-selling approach. Work on all aspects of the sales process from receiving inquiry calls, booking business, confirming details, and working with the group while they are at the hotel. Meet with clients to work out the details of their functions . Escort clients through the property and highlight features of facility as well as available services. Meet and greet clients on event dates and supervise as needed. General knowledge of conference technology and audio visual needs. Entertain prospective clients and give tours of event space, outlets, and guest rooms. Keep updated on current sales trends within the market and the competitive set. Work with F&B Director and Banquet Manager to establish policy standards, procedures, operational guidelines, and service manual.
Participate as team player with other key hotel members. Professionally represent the hotel in community and industry organizations and events. Provide constructive feedback to all departments and to hotel sales and marketing leaders. Must be self-motivated and able to work with minimal supervision Must possess leadership skills. Must possess computer skills, including but not limited to, Microsoft Word, Excel, and Delphi. Knowledge of computer accounting programs, math skills, as well as budgetary analysis capabilities required. Extensive knowledge of revenue management. Knowledge of hotel and competitive market.