The Assistant Spa Director at Terranea Resort is responsible for, but not limited to, help drive revenue and ensure standards are full filled. In addition, the direct functionality of the Assistant Spa Director is to provide a nurturing environment for the staff in order to allow the therapists to provide superior service to our guests, maintain all Operating aspects of the Spa and Treatment areas and encourage spa home care sales and repeat guest reservations.

Training

• Identify and coordinate training needs for therapists with Spa Lead Therapist.
• Day-to-day retail product reminders for therapists for guests’ benefit and retail sales.
• Review that SOP’s have been taught by Spa Lead Therapist and standards have been met.
• Explain how to handle difficult situations and challenging guest. Provide support and guidance as needed.
• Explain and assist therapists in dealing with inappropriate behavior by guests.

Spa Operations

• Ensure therapists are guided in a warm and nurturing environment in order to be able to provide our guests with healing and therapeutic services.
• Oversee treatment rooms and appearance of all treatment equipment with the assistance of the Operations Manager.
• Encourage homecare sales in order to drive revenue and brand recognition.
• Encourage repeat guest reservations to drive revenue and care of guests’ wellbeing.
• Create incentive programs to motivate therapist colleagues and drive revenue.
• Ensure communication is open and clear between colleagues and the management team.
• Hold daily line ups.
• Act as Spa Manager on Duty.
• Assist with dissatisfied or disgruntled guests
• Assure that errors in the service delivery process are corrected and praise performance.
• Responsible for timely documentation and the discipline of the staff members in accordance with progressive discipline procedures outlined in Human Resource Policy & Procedure Guide.
• Create an effective schedule that meets the needs of the spa as a business and taking into consideration colleague’s availability and school schedules where applicable. Modify according to the changes in business levels.
• Prepare and discuss annual reviews and goals with therapist team with assistance from the Operations Manager and Spa Director.
• Prepare and discuss 90-day reviews with therapist team with assistance from the Operations Manager.
• Complete weekly payroll including hourly wages, gratuities/tip and retail commission by established deadline.
• Edit clock times in Time Saver. Follow up with colleagues for errors and discrepancies.
• Follow up on maintenance in treatment rooms and entire Spa
• Keep current on state licenses and insurances for inspections.
• Participate and prepare for departmental meetings.
• Attend weekly Spa Managers’ meeting.

Interviews

• Meet with spa therapist candidates to help select the best available new colleagues.

Inventory and Purchasing

• Together with the Operations Manager conduct monthly inventories of treatment supplies. Submit EOM inventory reports in a timely manner.
• Oversee that weekly stock inventories are accurate to assist in keeping of correct par levels.
• Prepare purchase orders in a timely manner to ensure treatment supplies are available as needed to conduct business, ensuring competitive pricing is obtained.

Planning and Preparation

• Review Spa soft reservations to ensure treatment sequence is correctly booked.
• Ensure treatment supplies are in stock and well organized.
• Ensure colleague requests for sick days, vacations and personal days are entered
• Plan for Human Resources offered trainings as well as Security trainings.

Additional Duties & Responsibilities:

• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Encourage the ongoing training and personal development of each associate.
• Participate in ongoing evaluation and improvement of spa operations.

• Two to three years of previous luxury spa experience at a management level.
• Requires a working knowledge of division operations as well as Terranea cultural and core standards, policies, and standard operating procedures.  Working knowledge is generally learned on-the-job.
• Strong organizational skills.
• Attention to detail and ability to multitask.
• Ability to irregular hours, weekends, evenings
• Able to organize, delegate & work under pressure
• Requires reading, writing and oral proficiency in the English language

Experience, Education, & Licensure:

• Bachelor degree with hospitality and/or e-commerce specialization preferred, but not required

Compensation:

Base Pay Start Rate: $64,480/Yr. - $80,000/Yr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

#Terranea