CoralTree Hospitality

Catering & Conference Services Coordinator (Full Time)

Job Locations US-CA-Rancho Palos Verdes
ID 2023-3016
Position Type
Regular Full-Time
USD $24.50/Hr.


NEW LOGO - Terranea PV-Colored


Provide administrative support to Catering and Conference Services Managers by ensuring the successful organization and management of all Catering and Group business.


  • Develop and maintain all filing systems within the department
  • Distribute Banquet Event orders (BEO’s) in a timely and efficient manner
  • Ensure that all information is correctly loaded in Delphi
  • Maintain complete knowledge of hotel services, features, hours of operation and daily events
  • Run daily, weekly and monthly reports as needed
  • Assist Catering and CS Managers in all activities, including, but not limited to; BEO creation, group resume creation, client services, amenity forms, room inspections and reservations, restaurant and spa reservations, merging of documents, …
  • Provide general information: address guests' questions regarding hotel services and policies.
  • Answer the telephone and direct calls/messages to appropriate personnel or guests. Follows up on minor customer problems.
  • Retrieve and distribute departmental mail
  • Make photocopies and process as specified
  • Process all changes to BEO’s and complete BEO change log as needed
  • Insert banquet check numbers into Delphi
  • Assist managers in calling clients for their function guarantees
  • Attend designated meetings, take minutes, transcribe and distribute
  • Answer telephone inquiries
  • Assist managers in calling vendors for specified items
  • Continually audit and review office management and administration systems, implementing improvements where necessary and keeping the office appropriately stocked with supplies at all times
  • Comply with any other reasonable tasks requested by management and any reasonable request made by a guest
  • Ensure and maintain security and confidentiality of information relating to guest/employee data held within the hotel. Re-direct “press calls” at all times to the correct personnel and do not disclose any data to outside sources


Additional Duties & Responsibilities:


  • Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner
  • Be responsible for the cleanliness of the immediate work area as well as the general property
  • Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee.  Report all unsafe conditions
  • Jewelry is prohibited except for wedding rings and watches and approved earrings for female employees.  Male employees may not wear earrings while on duty
  • Do not sleep on duty
  • Must subscribe to proper grooming, dress, and uniform standards as set forth by Company policy
  • Be courteous to all guests and fellow associates
  • Maintain behavior consistent with sexual harassment/hostile work environment policy as dictated in the Employee Handbook
  • Communicate effectively with peers, management, line and front of the house employees
  • Practice effective listening: (seek to understand)
  • Performs related duties as required


  • Typing 50-60 wpm and strong computer skills required. Salesforce experience preferred.
  • Pleasant disposition and professional appearance.
  • Strong communication skills, accurate cash handling and appointment making skills; ability to multitask
  • High School education or equivalent.
  • Strong Computer Skills required.
  • Must be able to speak, comprehend, read, and write English
  • Must have strong customer service skills
  • Must have ability to implement and uphold service standards
  • Must have ability to prioritize and organize work assignments
  • Must have ability to interact with all associates and resort guests
  • Must be able to effectively handle stressful, high-pressure situations
  • Must be able to exert up to 50 pounds of force occasionally and able to constantly lift, carry, pull or push up to 20 pounds of force
  • Must be able to stand or walk for long periods of time


Base Pay Start Rate: $24.50


We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 




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