CoralTree Hospitality

Executive Housekeeper

Job Locations US-CA-Rancho Palos Verdes
ID 2023-4146
Position Type
Regular Full-Time
USD $130,000.00/Yr.
USD $150,000.00/Yr.


NEW LOGO - Terranea PV-Colored


The Executive Housekeeper at Terranea Resort is responsible for leading the Housekeeping and Laundry teams to perform at a five-star level of cleanliness and consistency. Supervise, train, and inspect the efforts of all positions to provide guest satisfaction in all guest rooms and public areas. This role involves managing a team of housekeeping staff, ensuring efficient scheduling, and maintaining inventory of cleaning supplies. The Executive Housekeeper plays a pivotal role in upholding the resort's reputation for luxury and excellence in hospitality.


  • Supervise and lead a team of housekeeping staff, including hiring, training, and performance management.
  • Develop and implement cleaning protocols and standards to ensure the highest level of cleanliness and presentation in guest rooms and public areas.
  • Create and manage housekeeping schedules to meet the demands of guest occupancy and events.
  • Maintain inventory and order supplies necessary for housekeeping operations, while adhering to budgetary guidelines.
  • Inspect guest rooms and public spaces regularly to ensure they meet the resort's quality standards.
  • Collaborate with other departments, such as front office and maintenance, to address guest requests and resolve maintenance issues promptly.
  • Implement and enforce safety and security measures to protect guests and staff, including training on proper handling of chemicals and equipment.
  • Monitor and report on housekeeping department performance, including guest feedback, cleanliness scores, and cost control measures.
  • Develop and manage the department's annual budget, forecasting expenses, and revenue projections.
  • Continuously seek ways to enhance guest experiences by introducing new amenities, services, or technologies that align with the luxury brand image of the resort.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Facilitate projects in an organized and timely manner
  • Anticipate internal/external guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive internal/external guest relations at all times.
  • Resolve internal/external guest complaints, ensuring internal/external guest satisfaction.
  • Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect guest rooms, guest corridors, elevator foyer area, vending area, service area including linen closet, staff restroom and storage area.
  • Check all staff for proper work attire/grooming.
  • Check all equipment used by immediate staff under their responsibility for proper supplies, neatness, cleanliness and mechanical problems. Instruct designated personnel to correct deficiencies.
  • Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists. Directly contact respective personnel and relay any deficiencies to be corrected.
  • Attend all meetings and drive initiatives as a department head to improve the organization



  • 2 years experience as a Department head.
  • 5 years Supervisory experience in hotel industry.
  • Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
  • High school graduate, or experience equivalent
  • Fluency in English both verbal and non-verbal. Provide legible communication.
  • Compute mathematical calculations.
  • Ability to:
    • perform job functions with attention to detail, speed and accuracy
    • prioritize and organize
    • be a clear thinker, remaining calm and resolving problems using good judgement
    • follow directions thoroughly
    • understand guest’s service needs
    • work cohesively with co-workers as part of a team
    • work with minimal supervision
    • maintain confidentiality of guest information and pertinent hotel data
    • ascertain departmental training needs and provide such training
    • direct performance of staff and follow up with corrections when needed



  • Fluency in a foreign language, preferably Spanish.
  • Previous guest relations training.
  • Ability to input and access information in the property management system/computers.


Essential Physical Abilities:

  • Exert physical effort in transporting carts, linen, furniture (200 pounds) to different areas of the resort.
  • Endure various physical movements throughout the work areas.
  • Reach 6.5 feet.
  • Remain in stationary position for 60 minutes throughout work shift.
  • Satisfactorily communicate with guests, management and co-workers to their understanding.


Base Pay Start Rate: $130,000 - $150,000 / Yr.


We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 




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