You will be an integral part of the team by excelling in consistently providing meeting products to the property’s clients, focusing on proper meeting set-ups, break downs, and configurations.

• Maintains a commitment to customer service and guest satisfaction
• Maintains a commitment to customer service and guest satisfaction
• Provides general resort information for guests
• Resolves guest issues promptly and with great care and effectiveness
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Prepares all banquet space prior to events
• Tears down all banquet space after events
• Follows Banquet Event Orders with strong attention to detail
• Maintains a strong knowledge of various types of set-up
• Assists the banquet servers/captains with clearing of tables as needed
• Assists the A/V team with setting up equipment
• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor
• Removes centerpieces/décor after events and stores appropriately
• Removes soil linens and stores appropriately
• Assists with transporting food/beverages to event location
• Attends appropriate resort, division and department meetings
• Maintains the cleanliness of banquet storage rooms
• Assembles dance floors
• Arranges buffets, stages and podiums
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the banquets team
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).
• Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms
• Maintains a professional appearance. Follows all Terranea Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all time
• Performs other duties as assigned

Additional Duties & Responsibilities:

• Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
• Must be able to work indoors or outside;
• Must be able to stand on feet and walk throughout the day,
• Must be able to frequently lift and carry up to 50 lbs.;
• Must be able to bend, squat, push, pull frequently;
• Must be able to climb stairs and walk on uneven surfaces on an occasional basis;
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, squeezing, overhead reaching occasionally

• Excellent written and verbal communication skills required
• Must be able to work varied shifts, including Weekday Evenings, weekends and holidays.
• Must be able to deliver a fun and friendly environment during each guest exchange
• Must be able to work within an empowered and fast paced environment that services the bar and servers within the restaurant
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Experience, Education, & Licensure:

• High school education required
• At least one year of customer service experience preferred
• Prior hospitality experience preferred

Compensation

Base Pay Start Rate: $16.75