The People Services (Human Resources) Manager is responsible to manage the development, implementation, and administration of People Services functions, including recruitment, training and development, benefit administration, employee relations, and employment law compliance.  In this role you will manage the day-to-day operations of the People Services department for our Marriott branded hotels. You will execute strategies that serve to attract, retain, and develop diverse premiere talent.

• Provides general People Services support as the department resource and manages the day-to-day operations with a heavy focus on recruitment and employee relations. 
• Complies and maintains complete knowledge of all company policies & procedures.   
• Proficient in all human resources functions, state, and federal regulations. 
• Leads the recruitment process including posting open positions on job site boards, using applicant tracking system and arranges/participates in career fairs, conducts background and reference checks.
• Handles the onboarding of new hires and is responsible for the daily administration of team member files in the HRIS (data entry).
• Maintains data entry of new hires, terminations, transfers, and promotions in HRIS.
• Monitor and maintain Leave of Absence programs to include leave entitlement and FMLA administration.
• Answer questions regarding 401K Plan, vacation, and other ancillary benefits.
• Assists with team member room rate program & premise pass requests.
• Responsible for benefits administration including monthly billing reconciliation of property premium report, assist with enrollment process and termination of coverage.  
• Assist with Performance Management and ensures evaluations are completed on time.
• Partner with area director to organize/execute team member functions including NHO, trainings, meetings, recognition events, engagement surveys, open enrollment, etc.
• Provide guidance to leadership team in coaching, counseling, and disciplinary actions.
• Utilize an “open door” policy to address employee problems or concerns in a timely manner and handles confidential team member investigations.
• Performs periodic audits of employee files and records to ensure that all required documents are collected and filed appropriately.
• Prepares for annual internal/external audits. 
• Ensures compliance with all people services legal requirements. 
• Maintains the integrity and confidentiality of people services files and records.
• Responds to unemployment claims.
• Participates with Safety Committee.
• Attends all hotel required meetings and trainings.
• Maintains high standards of personal appearance and grooming.
• Assist with special projects and other duties assigned by management. 

• Minimum of 5-7 years professional management experience in People Services required. 
• Bachelor’s Degree in Human Resources. PHR or SPHR Certification is a plus.
• Experience and working knowledge of hotel business required.
• Computer competency with Microsoft Office products to include experience with ATS & HRIS.  iCIMS and UKG knowledge is a plus. 
• Hands-on People Services leader with a servant heart that thrives in a high-volume environment. 
• Ability to manage several complex projects simultaneously while working effectively to meet deadlines.
• Energetic self-starter, with strong leadership skills, work ethic, and integrity.
• Strong decision making and sound judgment skills.
• Effective oral, written, analytical, and interpersonal skills.
• Proven track record of success in all aspects of recruitment.
• Must be able to effectively manage conflict diplomatically. Has a sense of urgency to conduct investigations and resolve matters quickly.
• Ability to speak, read, and write Spanish required.
• Maintains a warm and friendly demeanor at all times. Approaches all encounters in an attentive, friendly, courteous, and service-oriented manner.
• This is a full-time exempt position. Days and hours of work are generally Monday through Friday with occasional evening, weekend, and holiday work required.
• This is a critial management role that requires on-site presence. Remote works is not offered.  

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