The Lake Nona Wave Hotel invites you to explore opportunities to push your creativity and be outstanding in a role that will bring out your craft and passion. We look for people that will share our vision and help bring it to life. If this is something you want to be a part of, we look forward to meeting you!
About the opportunity:
The Guest Recognition Ambassador is the primary champion that creates and delivers a comprehensive hotel experience. You will promote hotel services and amenities as well as connect the guest to local and authentic experiences in the Lake Nona community. You will facilitate the discovery of hotel amenities by warmly greeting and assisting guests upon arrival. You will set up custom travel itineraries and make all reservations for in-house guests as well as by contacting guests prior to their arrival. You will coordinate with other departments to ensure the overall guest experience exceeds expectations.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. This role demands high levels of energy. You need consistency even though the days are never alike; and creativity to tackle daily adventures.
Communication is what keeps our departments running perfectly. Our Guest Recognition Ambassadors must have timely and effective communication skills to ensure all other departments and extended hotel team is always prepared to exceed guest expectations. You will build external relationships with key partners to ensure our guests receive nothing but the best experience.
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