The People Services (Human Resources) Manager is responsible for the daily administration of the People Services functions with a heavy focus on recruitment, benefit administration, team member events, training, and legal compliance.  In this role you will uphold the organization's policies, procedures, and applicable laws.  You will assist to provide guidance in employee relations matters including leading investigations, ensuring correct policy administration and adequate performance management.  You will support the area director of People Services to manage the day-to-day operations of the People Services department while ensuring a high level of service.  Together you will execute strategies that serve to attract, retain, and develop diverse premiere talent. 

• Provides general People Services support as the department resource and manages the day-to-day operations with a heavy focus on recruitment and employee relations. 
• Complies and maintains complete knowledge of all company policies & procedures.   
• Proficient in all human resources functions, state, and federal regulations. 
• Leads the recruitment process including posting open positions on job site boards, using applicant tracking system and arranges/participates in career fairs, conducts background and reference checks.
• Handles the onboarding of new hires and is responsible for the daily administration of team member files in the HRIS.
• Maintains data entry of new hires, terminations, transfers, and promotions with appropriate personnel file maintenance.  
• Assists to monitor and maintain Leave of Absence programs to include leave entitlement and FMLA administration.
• Offers guidance on all benefit programs to include 401K plan, vacation, and other ancillary benefits.
• Assists with team member room rate program & premise pass requests.
• Responsible for benefits administration including monthly billing reconciliation of PPR, assist with enrollment process and plan revisions.  
• Assist with performance management and ensures evaluations are completed on time and tracked accordingly.
• Partners with area director to organize/execute team member functions including NHO, required trainings, quarterly meetings, recognition events, annual engagement surveys, open enrollment, etc.
• Assists to provide guidance to department managers in coaching, counseling, and disciplinary actions.
• Utilizes our “open door” policy to address employee problems or concerns in a timely manner and handles confidential team member investigations.
• Performs periodic audits of employee files and records to ensure that all required documents are collected and filed appropriately.
• Prepares required documents for annual internal/external audits. 
• Ensures compliance with all people services legal requirements. 
• Maintains the integrity and confidentiality of people services files and records.
• Responds to unemployment claims.
• Active member of the hotel's Safety Committee.
• Attends all hotel required meetings and trainings.
• Maintains high standards of personal appearance and grooming.
• Assist with special projects and other duties as assigned.  

• Minimum of 5-7 years professional management experience in People Services required. 
• Bachelor’s degree from a four-year college or university in Human Resource, Psychology or Management required.  Degree in Human Resources preferred.  PHR or SPHR certification is a plus.
• Experience and working knowledge of hotel business is a must.  Independent luxury boutique hotel experience is desirable.  
• Computer competency with Microsoft Office products to include experience with ATS & HRIS.  iCIMS and UKG knowledge is a plus. 
• Hands-on People Services leader with a servant heart that thrives in a high-volume environment. 
• Ability to manage several complex projects simultaneously while working effectively to meet deadlines.
• Energetic self-starter, with strong leadership skills, work ethic, and integrity.
• Strong decision making and sound judgment skills.
• Effective oral, written, analytical, and interpersonal skills.
• Proven track record of success in all aspects of recruitment.
• Must be able to effectively manage conflict diplomatically.
• Has a sense of urgency with investigations and resolve matters quickly.
• Ability to speak, read, and write Spanish required.
• Always maintains a warm and friendly demeanor.
• Approaches all encounters in an attentive, friendly, courteous, and service-oriented manner.
• This is a full-time exempt position. Days and hours of work are generally Monday through Friday with occasional evening, weekend, and holiday work required.  

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