As a supervisor at Nellie's, you'll be responsible for providing leadership and management to Nellie's Pool Bar. Working closely with the the Restaurant, Bars, & Events (RBE) leadership team, you'll assist in training and providing team oversight. With a passion for guest service, you'll lead the team in the creation of memorable dining experiences for our guests. As the Supervisor at Nellie's Pool Bar, you may also work shifts and assist in the supervision of the Taste of the Cascades Food Truck.

Salary: $19.00/hour

There's no place like Suncadia.  

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more.  

Why join our team?  

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.  

• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more! 
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts 
• Growth: Opportunities for internal career growth and expansion 

• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament 
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old 

*Some benefits may vary based on job status

• Work in conjunction with RBE leadership to insure outstanding customer service and profitability within the Pool Bar operations on a daily basis
• Comply with all Liquor and Labor regulations
• Responsible for reinforcement of department and company standards through training including all Suncadia policies, procedures and safety regulations
• Responsible for understanding POS system, updating changes and training staff in its use
• Responsible for the correct administration and supervision of restaurant reservations
• Responsible for the proper use of supplies, materials, and equipment
• Develop an atmosphere of professional friendliness and act as a representative of Suncadia to the public
• Maintains a commitment to customer service and guest satisfaction
• Assists in the development and execution of new promotions, events, etc.
• Monitors Revinate scores, shares with team and ensures service standards are met
• Provides prompt follow-up to all guest concerns
• Maintains a safe and pleasant work environment
• Works closely with purchasing to ensure proper cost control and quality product
• Recommends discipline and/or termination when appropriate of team members
• Attends appropriate resort, division and department meetings
• Resolves guest issues promptly and with great care and effectiveness
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Communicates all pertinent information to the outlets team
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver
• Remains alert, courteous and helpful to the guests and team members at all time
• Performs other duties as assigned

• Must be 21 years of age or older
• Must obtain a Class 12 Mixologist permit within 90 days of beginning employment
• Current Food Handler’s permit or ability to obtain one within 2 weeks of employment
• Must be able to read, write and speak English
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• At least three years of food and beverage experience preferred
• Computer literate
• Must possess strong leadership, communication, and organizational abilities

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