The role of the Director of Property Management is to provide leadership and management of the property management operations.  This includes supervising the day-to-day management of our resort facilities, ensuring high-quality guest experiences, maximizing operational efficiency, and maintaining the highest levels of safety and quality standards. The Director of Property Management will lead the property managers, and other team members, to create the best possible experience for owners and guests. The Director of Property Management will manage a portion of the rental inventory with the assistance of other members within the department.

Salary range: $90,000.00 - $110,000.00

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

Some benefits vary on job classification

• Develop and implement property management strategies, goals, and objectives aligned with the resort's overall vision and strategic direction.
• Manage budgets, forecast expenses, and negotiate contracts with vendors and suppliers to optimize resources and achieve cost-effective operations.
• Oversight of planning and execution of the owner events calendar, to include an annual business meeting, social events, and partnering with Club Membership to host appreciation events.
• Planning and execution of rental program owner communications, including newsletters, quarterly updates, owner surveys, etc.
• Maintain content within the Property Management section of website with accurate inventory and exterior/interior photos and other pertinent information.
• Assist Owners with any issues or needs they may have. Communicate directly with private owners regarding condominium/ homeowner issues such as maintenance, quality and refurbishment, monthly accounting and reservations needs.
• Track and report out on inventory growth, maintain knowledge of the rental market in the community.
• Participate and report out on relevant topics in Association Board Meetings.
• Conduct regular inspections of facilities to address maintenance and repair needs promptly and ensure compliance with safety and quality standards.
• Respond in a timely fashion.  Communicate with owners through telephone calls, emails, website postings, letters, and/or meetings. 
• Liaison between Community Associations (CA) and Resort/Property Management.
• Deal with complaints objectively and consistently.
• Recruit, train, supervise, and motivate a diverse team of property management professionals, fostering a positive and collaborative work environment.
• Promote a culture of exceptional service among team members, encouraging them to go above and beyond to meet guest and owner expectations.
• Collaborate with other departments, to ensure seamless coordination and execution of owner initiatives.
• Stay informed about industry trends, best practices, and legal requirements related to property management, making recommendations for continuous improvement.
• Speak with new property owners regarding the resort rental program.
• Bring HOA Owner Concerns to the Community Association management team.
• Review rotation and fairness in revenue production for specific unit types. 

Sales and Promotion

• Prospect and maintain other properties in designated territory for rental management potential.
• Identify targets based off of rental data, focusing on properties that will be successful rentals.
• Prepare monthly report to distribute on sales and prospecting efforts made as well as results.
• Invite prospective owners to outings to discuss the property management program.
• Meet and exceed standards for inventory growth.

Financial

• Meet regularly with resort finance team to ensure alignment on the department revenue and expense entries are recorded accurately.
• Ability to understand and explain rental management and FF&E statements.
• Knowledge of related federal and state laws concerning rental licensing, taxation and reporting.
• Audit monthly owner accounting records and compare to reservations report.
• Review and code all owner invoices and work orders.  Write descriptive explanation if necessary.
• Review Owner 1099s.
• Long and short term financial planning.
• Contribute to the preparation the yearly operations plan, budget.
• Ultimately responsible for rental Owner accounting records.

Insurance

• Know any legally required insurance coverage either by statute or in the Rental Contract
• Make sure Owner’s and HOA have sufficient insurance coverage before allowing unit to be rented.
• Know requirements in the Governing Documents regarding insurance.
• Submit insurance claims to carriers (as needed – when applicable)
• Obtain or review incident reports in accordance to Suncadia/Hyatt Policy.

Legal

• Maintain knowledge of relevant codes, laws and ordinances, current state condominium laws, fire and health codes, and local ordinances.

Maintenance and FF&E

• Determine (through inspections, owner communication, Guest complaints, and housekeeper reports) the maintenance and FF&E needs of the unit and generate work orders as necessary.
• Schedule repair work with in-house maintenance team as well as outside maintenance companies.
• Review and approve all work orders before billing takes place.
• Implement and oversee a preventive maintenance program in coordination with the engineering department.
• Arrange for emergency repairs.
• Ensure work orders are in place and proper documentation of all maintenance items occurs.
• Ensure proper billing of Maintenance Contract Fees and work orders outside the scope of maintenance fees.
• Maintain warrantee file on each unit coordinate with engineering.
• Analyze and negotiate bids with outside vendors in conjunction with engineering.
• Ensure quality work before authorizing payment to vendor.
• Ensure development, implementation and distribution of disaster preparedness procedures and emergency plans.
• Review FF&E and OS&E annually to ensure timely replacement and proper billing.

Housekeeping

• Determine (through inspections, owner communication, Guest complaints, and housekeeper reports) the housekeeping needs of the unit and generate work orders as necessary.
• Work alongside the Director of Housekeeping to manage the process for deep cleaning, OS&E inventory replacement, and other projects.
• Ensure proper charges for Owner and Guest of Owner cleans.
• Inspect public areas in the Lodge and Trailhead condos for quality.
• Review annual linen inventory and ensure that each unit has been properly invoiced.
• Analyze and negotiate bids with contractors.
• Ensure proper and timely billing for work orders.

Report, Record and File Maintenance

• Knowledge of good record keeping procedures.
• Knowledge of what records to keep. Primary contact for the attorney on legal matters.  If applicable, provide attorney with any required information needed to proceed with legal issues.

Administrative

• Define job tasks for engineering, housekeeping (Management Company Employees, CA and outside contractors.
• Communicate performance and appearance standards for contractors and management company employees. (includes front office and reservations)
• Understand generally accepted business practices and techniques.
• Prepare Semi Annual or Annual Rental Meeting Checklist, give notice and coordinate all meeting aspects.
• Distribute any HOA Board or Management Communications as requested.
• Ensure that all Association Rules and Regulations are adhered to.

• 5 years of property management and resort experience preferred
• High school graduate or equivalent
• Associates Degree with Bachelor Degree preferred
• Professional, helpful demeanor, honest, truthful and ethical.
• Good listening skills.
• Can act calmly and professionally in stressful situations
• Ability to analyze problems.
• Well organized and detail oriented
• Ability to get along with others  
• Effective written and oral communication skills
• Excellent time management skills.
• Computer proficiency - MS Offfice, ability to learn property management & resort systems.
• Ability to work a flexible schedule that may include evenings, weekends and holidays.
• Must have a valid driver’s license and meet company driving standards.

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