Our Living Room Host is an integral part of Wave’s Welcome Team entrusted with providing guests with concierge service from the moment of booking and throughout their stay. The Welcome Team consists of a team of host who share all Welcome Team responsibilities, from bell service to front desk services and telephones communications (PBX). Our host proactively reach out to arriving guests and offer to answer questions and learn about guests’ specific needs. Upon arrival, our guests are greeted warmly and enthusiastically by our Living Room Hosts who assist with all aspects of the arrival such as bell service, check-in, restaurant reservations and providing information about hotel amenities as well as Lake Nona events among others. Our Living Room Hosts also collaborate with other departments (i.e. Sales, Food & Beverage, Reservations, Housekeeping, Banquets) to help in delivering distinctively different and authentic experiences to our guests.
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