Position Summary:
The Spa Supervisor will oversee operations and administrative procedures of the spa. The Spa Supervisor will act as the Manager on Duty in the absence of the Spa Director. The Spa Supervisor will provide the support, training, environment, and tools the operations staff requires to echo the property mission statement to the spa guests. She/he will maximize the financial performance of the spa by developing and implementing procedures for customer service.

Salary Range: $19/hr - $21/hr

Duties and Responsibilities:
• A warm personality, attentive, and presentable.
• Committed to delivering high levels of customer service.
• Responds courteously and efficiently to queries and problems from guests, and all staff.
• Schedule operations staff with an eye to guest satisfaction and payroll and budgetary efficiency
• Train all new hires in all reservations and front desk procedures
• Continue to update and improve procedures and training manual for operations
• Supervise and develop the performance of operations for front desk and reservations department
• Assist front desk and reservations staff, as needed, with the ability to perform all tasks
• Assist Spa Director with forecasts, budgets and action plans to maximize spa income
• Order and maintain inventory of office supplies
• Order and maintain inventory of retail and back out house stock
• Knowledge of all spa working equipment with the ability to handle emergencies
• Record and calculate payroll for all staff including vacation and sick records
• Handle all cash management, including the disbursement of petty cash and daily cash balance. Assure proper accounting and credit procedures are being maintained.
• Ability to resolve client complaints
• Conduct monthly staff meetings
• Perform operations staff performance appraisals
• Teach and model; guest service, technical skills, procedural skills, safety guidelines
• Maintain and update necessary files and records
• Assist the Spa Director in the protection and enhancement of all spa assets through appropriate programs in maintenance, security, and housekeeping as well as through the capital budgeting process.
• Perform other tasks associated as necessary in order to achieve the financial and other stated goals of the spa

Prerequisites:
• Excellent communication and listening skills.
• Ability to work under pressure.
• Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
• Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
• Must be flexible in working hours, including weekends, evenings and holidays.

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