Summer 2024 marks the grand opening of Caldera Springs’ Forest House, a dynamic community centerpiece designed for gathering and recreation! Be a part of Oregon's Top 100 Businesses to Work for! The Forest House is looking to hire a Check-In Agent. Forest House Desk Agent is the first point of contact for owners/guests and responsible for the overall guest recreational experience at the Forest House.  They will be responsible facility check-in duties, maintaining facility standards (game room, gym, locker rooms, etc.), retail sales and upholding all usage policies. The Forest House Desk Agent will maintain the AAA Four Diamond standards.

They will always conduct themselves in manner which supports the Core Values of Sunriver Resort: Trust, Open & Honest Communication, and Commitment. The Forest House Desk Agent shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the Sunriver Resort Culture as well as promoting Sunriver Resort as both the Destination and Employer of Choice!

• Performs all opening and closing procedures and keeping the building presentable during business hours.
• Responsible for the daily registration and enforcing facility check-in requirements
• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest
• Responsible for the daily registration and retail sales
• Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers and keeping desk organized and immaculate
• Maintains retail display cleanliness and restocking when needed
• Ensures all materials are current and up to date
• Accepts incoming guest correspondence and transmits appropriately
• Resolves guest problems and is empowered to act in absence of manager
• Ensures upkeep of The Forest House using the HotSOS Work Order system
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Follows set procedures on posting, charges, cashing checks, and refunds
• Checking owner and rental guest ID cards for pool access
• Informing owners and guests of pools procedures and answering general questions
• Ensure the upkeep of the Forest House facility and informing the Forest House Manager or Director of Recreation Supervisor of any safety or maintenance needs for the building/surrounding grounds
• Maintains Family Game Room, Duckpin Bowling, Fitness Center and locker rooms to facility standards through out the day
• Processes payment and assists with all cabana, daybed and duckpin bowling rentals
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to the Recreation Supervisor and Operations manager
• Remains alert, courteous and helpful to the guests and colleagues at all times.
• Performs phone operations and Concierge duties as necessary

• High school diploma or equivalent required
• At least one year customer service experience required
• Two or four year degree in business, communications, public relations, hospitality or other related field preferred
• Prior hospitality experience preferred
• Must have excellent phone etiquette
• Must be able to read, write and speak English
• Must have strong computer skills
• Must have strong working knowledge of Microsoft Office programs
• Must be highly detailed orientated
• Must be able to work in a fast paced environment
• Must always ensure a teamwork environment
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance;