The position of the Front Desk Manager, works closely with the Director of Rooms, and oversees the success of the Front Desk operation. The position ensures all front desk tasks are completed holds the front desk team accountable for giving great guest service, accurate check-in and check-out procedures, and guest customer service. The Front Desk Manager is also the liaison between Front Desk, Housekeeping, Engineering and Valet departments.

• Maintains guest service as the driving philosophy of the hotel.
• Responsible for GSS scores, and GXP Empower: Guest Experiences (Marriott)
• Personally demonstrates and trains others in the commitment to guest services in responding promptly to guest needs.
• Interviews staff and hires front desk staff (in conjunction with People Services)
  
  
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures Marriott standards are being met, executed and delivered by team members
• Acts as manager on duty
• Prepares weekly schedule
• Oversees Revenue Management functions as requested.
• Oversees cash handling for Front Desk Team and Night Audit
• Ensures front desk staff is trained in and follows financial control procedures for cash, vouchers, inventories and receivables.
• Leads and Maintains a positive, cooperative work environment between staff and management.
• Administers personnel policies fairly and consistently when necessary
• Acts as a mentor
• Ensures training objectives are met
• Understands and follows policies and procedures for the hotel's key control system and ensures others follow them.
• Assists housekeeping with room inspections, and due outs when necessary
• Works closely and oversees valet to handle guest luggage, deliveries and special requests
• Periodically inspect rooms
• Assists housekeeping with room inspections, and due outs when necessary
• Performs other duties as assigned, requested or deemed necessary by management

• Exceptional people skills
• Leadership/Supervisory abilities
• Knowledge of PMS, operating systems and computers
• Marriott knowledge and background strongly preferred
• Lightspeed knowledge is a plus
• 3+ years hospitality background with 1+ year in a lead role is strongly preferred
  

If you are seeking a position where you can grow and be a part of a team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace