Manage group rooms reservations and inventory through effective administration and attention to detail to maximize room revenue and ensure complete customer satisfaction.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing and cross-country ski centers, and a private ice-skating rink that is available to guests throughout the winter season. 

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, Nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• An employee assistance program.
• Paid sick time.
• Participation in a 401(k) plan with a company match.

• Follows all steps on GRC checklist for each group, to department standards. Oversees meeting planner adherence to reservations due dates, and input of group rooming lists within 24 hours of receipt.
• Works with Reservations Manager and Rooms Controller to track pick up and daily activity of all definite groups, to ensure optimum occupancy and revenue are achieved.
• Reviews all contracts to ensure the accuracy of rates, dates, billing inventory levels, and all miscellaneous information is accurate and concise.
• Creates and maintains compete files on all group bookings.
• Handles special details, such as rates, room blocking, billing, and VIP guests.
• Reviews previous evenings no shows and bills accordingly. Communicates to all appropriate Sales Managers and Conference Service Managers the respective no shows for each group.
• Supply information on all groups booked by the Sales Department to reservations enabling the agents to properly give information and take reservations. Ensures that the correct group sales process is in place and complete, accurate guest data is obtained. 
• Participates in weekly group pick up meeting with Director of Revenue Optimization, Conference Services Managers, Director of Sales, and Reservations Management team.
• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another.
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.
• Use special record keeping procedures that involves intense administration and attention to detail.
• Recognize errors in recorded information and corrects information.
• Perform routine or repetitive work.

• Must have developed language skills to the point to be able to: Read and understand instructions, safety rules etc.
• Write reports with proper format, punctuation, spelling, and grammar, using all parts of speech.
• Write business letters, summaries, and reports, using prescribed format, and conforming to all of punctuation, grammar, diction, and style.
• Speak with poise and confidence using correct English and well-modulated voice.
• Analyze and interpret established policies.
• Change activity frequently and cope with interruptions.
• Accept full responsibility for managing an activity.

Experience, Education, & Licensure:

• Minimum of two years of experience in the Reservations or Front Office of a full-service hotel or related field.
• A strong knowledge of Microsoft Office, Word, and Outlook.
• Experience and knowledge of SMS, Reserve and Envision is preferred.
• Required High School Diploma or GED required.

Physical Requirements and Working Conditions

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of sitting 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is usually low.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Wage: $20-$23.00/Hr