You will be an integral member of the team that creates distinctively different and authentic experiences for our guests.  You will be responsible for supporting the serving staff, ensuring prompt service and overseeing the cleanliness and general upkeep of the kitchen and In-room dining area.

• Maintains a commitment to customer service and guest satisfaction
• Retrieve tables from guest room and floors in an organized and accurate manner
• Ensures supplies are properly stocked
• Clear, clean and set-up tables, chairs, linens, glassware and silverware in an unobtrusive manner
• Assists F&B operations when coverage is needed
• Assist with guest requests
• Maintains a safe and pleasant work environment
• Instills a calm, organized approach in all stressful situations
• Guarantees the cleanliness and safety of the IRD equipment
• Ensures service standards are being applied
• Ensures cleanliness and safety of workspace
• Promotes high associate morale
• Resolves guest issues promptly and with great care and effectiveness
• Maintains a strong knowledge of food & beverage trends, focusing on IRD
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Always maintains a professional demeanor and attitude
• Communicates all pertinent information to team members
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
• Maintains a professional appearance. Follows all Terranea Resort dress code standards
• Adhere to departmental policies and procedures
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Perform related duties as required
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled/mandatory training sessions and meetings is required.
• To provide an exceptional guest experience
• Maintain the company image and vision statement
• Participate in ongoing training and encourage the personal development of all associates

• Must be able to read, write and speak English
• Must have excellent phone etiquette
• Must be able to work well under pressure
• Must be able to accurately follow instructions, both verbally and written
• Must be detailed orientated
• Must be able to work in a fast paced environment
• Must have excellent listening skills
• Must possesses excellent communication skills
• Must always ensure a teamwork environment
• Must be able to prioritize and multi-task
• Position regularly involves lifting food trays plates weighing up to 30 lbs
• Frequent kneeling Pushing and pulling, lifting tables and chairs is required
• Constant standing and walking throughout shift
• Occasional ascending or descending ladders, stairs, or ramps
• Ability to work a flexible schedule that may include evenings, overnight , weekends and holidays
• Must have the ability to deal effectively and interact well with the guests and associates
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests

Experience, Education, & Licensure:

• Must have valid Food Handler’s Card/Certificate
• High School diploma preferred
• Must have valid driver’s license and meet resort driving standards

Compensation

Base Pay Start Rate: $16.50/Hr.

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

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