The role of the Property Manager is to professionally interact with owners on various levels assuring them of the care of their homes, resolving issues, and coordinating their personal use time.  This position will provide leadership and management for the Suncadia properties, incorporating the best interests of the guest, owner, developer, and the management company.  Facilitate day-to-day operations within Property Management by: facilitating owner reservations, communicate effectively with all departments (including, but not limited to Housekeeping, Front Office, Reservations, Sales & Marketing, Accounting, Maintenance, Golf, Spa, Swim & Fitness Center), Real Estate, and Community Associations to provide, maintain and create new reports that aid in the oversight of the rental management program.   Act as administrative liaison to ensure a complete and smooth flow of information with owners, guests and employees.  This position is responsible for maintaining effective communications and building long-term positive relationships between the owners and Suncadia Vacation Property Management (SVPM).

Salary: Position classified as an overtime eligible manager with a targeted annual salary of $65,500.00 based on a 45-hour work week.

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job classification

Owner Relations

• Maintain reports containing pertinent occupancy, financial, forecasting data, competitive analysis reports, and develop new reports that better serve the need for understanding market conditions within the Suncadia Community.
• Maintain accurate and updated information of owners, properties, and profiles.
• Act as liaison with Real Estate Sales, facilitating the showing of units, conversations with potential purchasers, and change of ownership regarding rentals.
• Observe the guidelines for Rental Program promotion as specified by the SEC/State Regulations.
• Distribution and delivery of any Welcome Packages, Rental Program Documents, Owner Gift distribution, and other owner correspondence.
• Assist in preparation and participate in employee training for Rental Program, HOA and Owner Relations as required.
• Maintain property management website(s) and promote varying levels as appropriate
• Maintain SVPM section of website with accurate inventory and exterior/interior photos and other pertinent information.
• Assist Owners with any issues or needs they may have. Communicate directly with private owners regarding condominium/ homeowner issues such as maintenance, quality and refurbishment, monthly accounting and reservations needs.
• Respond in a timely fashion.  Communicate with members through telephone calls, emails, website postings, letters, and/or meetings. 
• Liaison between Community Associations (CA) and Resort/Property Management.
• Deal with complaints objectively and consistently.
• Perform regular unit inspections and log all issues
• Perform regular housekeeping inspections.
• Do pre-arrival walk through for assigned owners arrivals
• Prepare Rental Monthly/Quarterly newsletter. - Distribute to Owners and other Resort and CA team members
• Prepare Owner Events calendar and organize rental owners’ events and meetings
• Speak with new property owners regarding the resort rental program.
• Assist new owners with checklist of items completed to qualify for rental program.
• Bring HOA Owner Concerns to the Community Association management team.
• Review rotation and fairness in revenue production for specific unit types. 

Sales and Promotion

• Prospect and maintain other properties in designated territory for rental management potential
• Keep active list of top 5 targets in designated territory and document all communication efforts made
• Report out to Director of Lodging Operations on sales and prospecting efforts each week
• Prepare monthly report to distribute on sales and prospecting efforts made as well as results
• Invite prospective owners to outings to discuss the property management program
• Meet and exceed standards for inventory growth in designated territory

Financial

• Interact proactively with resort accounting staff
• Ability to understand and explain rental management and FF&E statements.
• Knowledge of related federal and state laws concerning rental licensing, taxation and reporting.
• Audit monthly owner accounting records and compare to reservations report.
• Review and code all owner invoices and work orders.  Write descriptive explanation if necessary. Review FF&E reserves for each Owner.
• Review Owner 1099s.
• Long and short term financial planning.
• Contribute to the preparation the yearly operations plan, budget, cash flow forecast and review of FF&E Reserves to present for approval to the Board.
• Ultimately responsible for rental Owner accounting records.

Insurance

• Know any legally required insurance coverage either by statute or in the Rental Contract
• Make sure Owner’s and HOA have sufficient insurance coverage before allowing unit to be rented.
• Know requirements in the Governing Documents regarding insurance.
• Submit insurance claims to carriers (as needed – when applicable)
• Obtain or review incident reports in accordance to Suncadia/Hyatt Policy.

Legal

• Maintain knowledge of relevant codes, laws and ordinances, current state condominium laws, fire and health codes, and local ordinances.

Maintenance and FF&E

• Determine (through inspections, owner communication, Guest complaints, and housekeeper reports) the maintenance and FF&E needs of the unit and generate work orders as necessary.
• Schedule repair work with in-house maintenance team as well as outside maintenance companies.
• Review and approve all work requests before billing.
• Communicate with Owner about maintenance needs or needed repairs
• Implement and oversee a preventive maintenance program in coordination with the engineering department.
• Arrange for emergency repairs.
• Ensure work orders are in place and proper documentation of all maintenance items occurs.
• Ensure proper billing of Maintenance Contract Fees and work orders outside the scope of maintenance fees.
• Maintain warrantee file on each unit coordinate with engineering.
• Analyze and negotiate bids with outside vendors in conjunction with engineering.
• Ensure quality work before authorizing payment to vendor.
• Ensure development, implementation and distribution of disaster preparedness procedures and emergency plans.
• Review FF&E and OS&E annually to ensure timely replacement and proper billing.

Housekeeping

• Determine (through inspections, owner communication, Guest complaints, and housekeeper reports) the housekeeping needs of the unit and generate work orders as necessary.
• Coordinate special projects such as periodic deep cleaning, OS&E inventory replacement, and refurbishment.
• Review daily housekeeping logs.
• Ensure proper charges for Owner and Guest of Owner cleans.
• Inspect public areas for quality.
• Document replacement of any major soft goods (Bedspread, drapes, bed-skirt, etc.) and deduct from FF&E reserve.
• Review annual linen inventory and ensure that each unit has been properly invoiced.
• Analyze and negotiate bids with contractors.
• Ensure proper and timely billing for work orders.

Report, Record and File Maintenance

• Knowledge of good record keeping procedures.
• Knowledge of what records to keep. Primary contact for the attorney on legal matters.  If applicable, provide attorney with any required information needed to proceed with legal issues.

Administrative

• Define job tasks for engineering, housekeeping (Management Company Employees, CA and outside contractors.
• Communicate performance and appearance standards for contractors and management company employees. (includes front office and reservations)
• Understand generally accepted business practices and techniques.
• Prepare Semi Annual or Annual Rental Meeting Checklist, give notice and coordinate all meeting aspects.
• Distribute any HOA Board or Management Communications as requested.
• Ensure that all Association Rules and Regulations are adhered to

• 2 years rental program and resort experience
• High school graduate or equivalent
• Associates Degree with Bachelor Degree preferred
• Professional, helpful demeanor, honest, truthful and ethical.
• Good listening skills.
• Can act calmly and professionally in stressful situations
• Ability to analyze problems.
• Well organized and detail oriented
• Ability to get along with others  
• Effective written and oral communication skills
• Excellent time management skills.
• Computer proficiency
• Hours vary and candidates must have flexibility for scheduling.
• Must be a United States citizen or possess a valid work permit;
• Must have a valid driver’s license and meet company driving standards;
• Must be able to read, write and speak English;
• Ability to work a flexible schedule that may include evenings, weekends and holidays.

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