Company Overview:

At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values.

Performance | Integrity | Relationships | Empowerment | Innovation | Balanced Life

Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary:

As a Front Desk Agent, you will play an integral role in creating distinct and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests, assisting them with check-in and check-out processes to ensure they feel comfortable and welcome. Additionally, you will provide information about hotel services and amenities, promoting the unique offerings of our property. There is opportunity to also do a Night Auditor role two nights a week. Please let us know if working a hybrid role as a Front Desk Agent and Night Auditor interests you!

Responsibilities:

• Welcome guests with enthusiasm and warmth, anticipating their needs and assisting with check-in and check-out processes.
• Respond promptly to guest inquiries, maintaining a personal and welcoming spirit, regardless of the time of day or workload.
• Create memorable experiences through a warm personality and the ability to relate to both guests and associates.
• Take the initiative to resolve guest complaints, fostering loyalty and satisfaction.
• Share personal passions and knowledge of hotel services and amenities to help guests feel at home.
• Collaborate with team members to communicate guest feedback and needs to staff and management.
• Manage multiple tasks efficiently in a fast-paced environment while ensuring accuracy and attention to detail.

Qualifications:

• Flexibility: Willingness to adapt to a demanding schedule, with varying workdays and hours.
• Experience: Previous experience in providing service to others and assisting in creating authentic travel experiences is preferred.
• People Person: A passion for serving others and creating exceptional guest experiences is essential.
• Communication Skills: Strong verbal and written communication abilities, including legible and grammatically correct writing.
• Multi-tasking Ability: Capable of handling multiple tasks while ensuring accuracy and detail-oriented service.

Wage Information:
The hourly wage for this position is starting at $20.00. Actual pay will be commensurate with experience

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Room discounts for all team members, as well as for their friends and family immediately upon hire.
• A ski pass or wellness bonus is available during the winter season.
• Discounted bus passes for local commuters.
• Employee Assistance Program
• Pet insurance

This package reflects our commitment to the well-being and satisfaction of our team!

If you are a "people person" who loves serving others and creating exceptional guest experiences, we encourage you to apply!

This job posting will close on 12/30/2024 or until the position has been filled.