Company Overview: At CoralTree, we serve from the heart – always and in all ways. We aim to make a meaningful difference in every interaction, believing that genuine connection is what people value most. Our commitment is to infuse humanity into everything we do, driving creativity and innovation that creates real value. Our team members are the soul of our company, embodying our core values: Integrity, Empowerment, Relationships, Performance, Innovation, and Balanced Life.

Our team members are the soul of CoralTree, embodying these values every day. Together, we reimagine the guest experience, drive creativity, and create signature moments that leave a lasting impact. Join us in making a difference!

Job Summary:

The Night Auditor is responsible for ensuring smooth operations at the front desk during overnight hours. This role serves as the primary point of contact for guests, providing exceptional service and assistance with their needs. Key responsibilities include greeting guests, managing check-ins and check-outs, handling billing and transactions, and maintaining accurate records of room availability. The Night Auditor also communicates any special guest requirements to relevant departments and resolves any issues that arise in the absence of management. This position requires strong attention to detail, excellent communication skills, and the ability to work effectively under pressure while maintaining a professional demeanor.

Essential Duties & Responsibilities:

• Greet and welcome guests upon arrival, serving as the overnight point of contact.
• Complete and sign off on checklists before submitting them to the Front Office Manager.
• Organize and prepare the front desk for next-day arrivals and departures.
• Ensure accurate billing for packages and groups, striving to exceed guest expectations.
• Register guests, establish credit, note special requests, and gather accurate guest information.
• Communicate any special guest needs to relevant departments.
• Maintain up-to-date knowledge of property amenities and special events.
• Handle transactions and manage the house bank according to established policies and procedures.
• Keep accurate records of room availability and key control.
• Address guest inquiries and resolve issues in the absence of management.
• Keep the front desk and colleague areas clean and organized.

Qualifications:

• Prior hospitality or supervisory experience is preferred.
• Familiarity with the Springer Miller Property Management System is a plus.
• Must be authorized to work in the United States.
• Excellent phone etiquette and communication skills.
• Strong computer skills, with proficiency in Microsoft Office.
• Ability to work well under pressure and follow detailed instructions.
• Detail-oriented with excellent listening skills and a professional demeanor.
• Team-oriented with a passion for creating exceptional guest experiences.
• Flexible schedule availability, including evenings, weekends, and holidays.

Wage Information:
The hourly wage for this position is starting at $21.00. Actual pay will be commensurate with experience.

Benefits:

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• • Group medical, dental, vision, life, and disability coverage.
  • Access to a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
  • Employee assistance program.
  • Paid time off and sick leave.
  • Participation in a 401(k) plan with company matching.
  • Room discounts for all team members, as well as for their friends and family immediately upon hire.
  • Full-time employees are entitled to 5 complimentary nights per year, while part-time employees receive 3 nights.
  • A ski pass or wellness bonus is available during the winter season.
  • Discounted bus passes for local commuters.
  • Free on site parking.
  • Employee Assistance Program
  • Pet insurance

This package reflects our commitment to the well-being and satisfaction of our team!

If you are a "people person" who loves serving others and creating exceptional guest experiences, we encourage you to apply!

This job posting will close on 11/30/2024 or until the position has been filled.